- Gardening
- Avid Reader
- Cooking
- Yelp and Google reviewer
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Photography (Currently volunteering to photograph the AARP North Brunswick 40th anniversary gala)
- Fundraising Events- While with Holy Trinity I ran the most successful fundraising ministry of all time
- Reading
- Drawing and Painting
- Growing herbs, vegetables, or fruits in home gardens
- Genealogy
Martin J Spielman Jr.
East Brunswick
Summary
Dedicated sales associate with proven expertise in customer service and problem-solving. Known for reliability and goal orientation, consistently enhancing customer satisfaction and loyalty through exceptional service.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Sales Associate
Wawa
Jamesburg, NJ
01.2023 - Current
- Assisted customers with product selection and inquiries to enhance legendary shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient service.
- Maintained store cleanliness and organization, contributing to a welcoming environment for customers.
- Resolved customer complaints promptly, improving satisfaction and fostering loyalty to the brand.
- Participated in team meetings to discuss sales strategies and share best practices for performance improvement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
City Letter Carrier
US Postal Office
Edison, NJ
05.1987 - 10.2023
- Delivered mail efficiently to assigned routes, ensuring timely service and customer satisfaction.
- Managed daily route planning to optimize delivery schedules and minimize delays.
- Maintained accurate records of deliveries, including tracking undelivered items and returns.
- Resolved customer inquiries and complaints effectively, fostering positive community relations.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Navigated through various weather conditions safely while ensuring the prompt delivery of mail items.
- Picked up outgoing mail from letter boxes and in person from customers.
- Planned and cased mail in sequence of delivery for designated route.
- Enhanced the public''s trust in the postal service by conducting all assigned tasks with professionalism and integrity while representing the organization.
Education
High School Diploma -
Edison High School
Edison, NJ06-1984
Skills
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Legendary customer service
- Cash handling
- Flexible schedule
Certification
- Newsletter, Brochure, Report design Training - 2001
Interests
Timeline
Sales Associate
Wawa
01.2023 - Current
City Letter Carrier
US Postal Office
05.1987 - 10.2023
High School Diploma -
Edison High School