Marty Ann BERO
Plainwell,MI
Summary
Accomplished Receptionist/Administrative Assistant and Pharmacy Technician with a proven track record at Ace Parking Lot Striping and Western Michigan University - Sindecuse Pharmacy. Expert in office administration and customer relations, I enhanced workflow efficiency and fostered positive client relationships. Skilled in data entry and multi-line telephone operation, I consistently deliver results by leveraging both hard and soft skills. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist/Administrative Assistant
Ace Parking Lot Striping
04.2021 - 09.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Assisted with onboarding new clients and securing paperwork completion.
Pharmacy Technician
Western Michigan University - Sindecuse Pharmacy
10.2007 - 04.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Skills
- Office Administration
- Multi-line telephone operation
- Organization skills
- Data Entry
- Customer and client relations
- Schedule Management
- Professional Demeanor
- Billing and Invoicing
- Payroll
- Accounts Receivable
- Computer Proficiency
Certification
- Licensed Pharmacy Technician
- Certified Pharmacy Technician, - 11/1999
Timeline
Receptionist/Administrative Assistant
Ace Parking Lot Striping
04.2021 - 09.2024
Pharmacy Technician
Western Michigan University - Sindecuse Pharmacy
10.2007 - 04.2021
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