Marty Freeman
Somerville,MA
Summary
Driven General Store Manager with a proven track record at Simmons University, adept in team leadership and store operations. Excelled in optimizing revenue and enhancing customer relations through strategic layout adjustments and effective complaint resolution. Skilled in training and mentoring, significantly improving team performance and efficiency.
Overview
17
17
years of professional experience
Work History
General Store Manager
Simmons University
05.2017 - Current
- Established a positive work environment by fostering open communication and promoting teamwork among employees.
- Managed financial aspects of the store including budgeting, expense tracking, and payroll administration for optimal cost control.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Resolved customer complaints effectively by addressing their concerns promptly while adhering to company policies.
Assistant Store Manager
MIT Coop
05.2007 - 04.2017
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Rotated merchandise and displays to feature new products and promotions.
Education
Bachelor of Science - Human Environmental Sciences
The University of Tennessee - Martin
Martin, TNSkills
- Team Leadership
- Store operations
- Customer Relations
- Training and mentoring
Mixed media artist
Block printing, embroidery, pyrography, and baker
Timeline
General Store Manager
Simmons University
05.2017 - Current
Assistant Store Manager
MIT Coop
05.2007 - 04.2017
Bachelor of Science - Human Environmental Sciences
The University of Tennessee - Martin