Maruja Goyena
Anaheim,CA
Summary
Accomplished Director of Social Services at Anaheim Healthcare Center, adept in patient advocacy and referral coordination. Excelled in leading a team to enhance patient discharge processes, significantly improving community reintegration. Skilled in multicultural sensitivity and effective communication, I consistently achieve positive outcomes through strategic problem-solving and teamwork.
Overview
13
13
years of professional experience
Work History
Director of Social Services
Anaheim Healthcare Center
Anaheim, CA
02.2013 - Current
-Department Director for 225 patients and supervised 4 social services assistant
-Address all family and patients complaint and lead them to proper resolutions
-interview patients and their background for safe discharge planning back to the community
- I have successfully discharge homeless patient out in the community
-input patient information in the computer data system
-Refer clients to appropriate ancillary services as well as psychological and psychiatrist evaluate
Social Services Assistant
Harbor Villa Care Center
Anaheim, CA
11.2011 - 02.2013
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
Education
Human Services - Genealogy
University of Phoenix
Tempe, AZ07.2020
Skills
- Multicultural Sensitivity
- Patient Advocacy
- Referral Coordination
- Written and verbal communication
- Client Needs Assessments
- Client Advocacy
- Interviewing skills
- Client meetings
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Decision-Making
- Adaptability and Flexibility
- Task Prioritization
Timeline
Director of Social Services
Anaheim Healthcare Center
02.2013 - Current
Social Services Assistant
Harbor Villa Care Center
11.2011 - 02.2013
Human Services - Genealogy
University of Phoenix