Marv Thomas
Baltimore
Summary
Dynamic Experience Manager at Best Buy with a proven track record in enhancing customer experience and fostering cross-functional teamwork. Skilled in conflict mediation and compliance adherence, I successfully implemented training programs that improved staff productivity and streamlined operations, contributing to a safer and more efficient workplace.
Overview
19
19
years of professional experience
Work History
Experience Manager
Best Buy
10.2015 - Current
- Assisted in coordinating team meetings to enhance communication and collaboration.
- Supported development of training materials for new staff onboarding processes.
- Managed scheduling of events, ensuring alignment with organizational goals and timelines.
- Contributed to project documentation, maintaining accuracy and consistency across files.
- Helped analyze customer feedback to identify areas for service improvement.
- Monitored workflow efficiency, suggesting adjustments to optimize daily operations.
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
Lost Pervention Supervisor
Best Buy
10.2006 - 06.2012
- Supervised daily operations, ensuring team adherence to safety protocols and operational standards.
- Trained new staff on equipment usage and workplace procedures to enhance productivity.
- Facilitated communication between departments to streamline operations and resolve issues promptly.
- Conducted regular safety audits, promoting a culture of compliance and awareness among team members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
Education
None - Business Administration And Management
Baltimore City Community College
Baltimore, MD2005
Skills
- Customer experience strategy
- Cross-functional teamwork
- Customer experience management
- Calm and professional under pressure
- Policies and procedures adherence
- Conflict mediation
- Issue and complaint resolution
- Calm under pressure
Timeline
Experience Manager
Best Buy
10.2015 - Current
Lost Pervention Supervisor
Best Buy
10.2006 - 06.2012
None - Business Administration And Management
Baltimore City Community College
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