Marvin Paz
Katy
Summary
Dynamic Store Manager with a proven track record at First Tire and Automotive, consistently surpassing sales targets and enhancing customer satisfaction. Skilled in inventory management and employee training, I drive operational efficiency and foster a culture of accountability, ensuring exceptional service and profitability.
Overview
23
23
years of professional experience
Work History
Store Manager
First Tire and Automotive
01.2013 - Current
Managed employee performance and development, fostering accountability across teams.
- Consistently exceeded daily, monthly, and annual sales targets.
- Monitored inventory and payroll to ensure operational accuracy.
- Maximized service opportunities while maintaining steady car count for revenue enhancement.
- Delivered exceptional customer service to enhance client satisfaction.
- Analyzed KPIs to drive efficiency and profitability improvements.
- Cultivated employee growth through targeted training and mentorship programs.
Service Advisor
John Eagle Acura
01.2011 - 01.2013
- Facilitated daily customer interactions through effective service explanation and welcoming approach.
- Consistently achieved or surpassed sales expectations.
- Maintained or exceeded Customer Satisfaction Index scores through proactive engagement.
General Service Technician, Service Advisor, Store Manager
First Tire and Automotive
01.2003 - 01.2011
- Performed multipoint inspections, oil changes, tires and state inspections for about 4 years.
- Service Advisor for 2 years and Store Manager for 4 years.
- Exceeded customer service expectations and managed employees.
- Met daily, monthly, and annual sales goals.
Education
High School -
George Bush High School
Elite Masters Course - Sales
Transformers Institute
ASE Certified Service Consultant -
Skills
- Multi-tasking
- Negotiation skills
- Customer service excellence
- Sales strategies
- Organizational skills
- Proficiency in Word, RO Writer, Tekmetric, and Autoflow
- Quick learner
- Inventory management
- Sales forecasting
- Employee training
- Customer service
- Operational efficiency
- Store operations
Accomplishments
Led a team to win store of a the quarter 3 quarters in a row.
Timeline
Store Manager
First Tire and Automotive
01.2013 - Current
Service Advisor
John Eagle Acura
01.2011 - 01.2013
General Service Technician, Service Advisor, Store Manager
First Tire and Automotive
01.2003 - 01.2011
High School -
George Bush High School
Elite Masters Course - Sales
Transformers Institute