Marvin Trinh
Stockbridge,GA
Summary
Developed comprehensive mechanical and customer service skills within fast-paced automotive service environment. Demonstrates proficiency in diagnostics, maintenance, and effective communication. Aiming to transition into new field where technical expertise and client interaction are valued.
Overview
3
3
years of professional experience
Work History
Express Service Technician
Jim Ellis Toyota
McDonough, GA
11.2024 - Current
- Performed routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Collaborated with service advisors to communicate repair needs and timelines effectively.
- Maintained organized service area, ensuring compliance with safety standards and cleanliness protocols.
- Assisted in training new technicians on service procedures and operational best practices.
- Executed multi-point inspections to enhance vehicle performance and customer satisfaction.
- Streamlined workflow processes to improve efficiency in service delivery and turnaround times.
- Utilized computerized systems for tracking service orders and inventory management accurately.
Assistant Express Manager
Sons Honda
McDonough, GA
02.2024 - 11.2024
- Oversaw daily operations to ensure efficient workflow and adherence to safety protocols.
- Trained and mentored team members on customer service excellence and product knowledge.
- Implemented process improvements that enhanced inventory management accuracy and reduced waste.
- Coordinated service department schedules to maximize productivity and minimize customer wait times.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Performed routine maintenance services such as oil changes, tire rotations, and brake inspections.
- Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.
- Enhanced customer satisfaction by providing timely and efficient express services.
- Delivered top-notch customer experiences by going above-and-beyond in addressing their specific concerns.
Host
San Diego's Mexican Resturant
Locust Grove, GA
04.2023 - 02.2024
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservations and waitlists using restaurant management software.
- Coordinated with servers to optimize table turnover during peak hours.
- Handled guest inquiries and complaints professionally to enhance satisfaction.
- Monitored dining area for cleanliness and readiness to ensure guest comfort.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Certificate of Automotive Technologies - Automotive Technologies
EaglesLandingHighSchool/Southern Crescent Technical College
McDonough, GA05-2024
Skills
- Brake servicing
- Tire rotations
- Fluid replacement
- Vehicle inspections
- Fuel system maintenance
- Exhaust system repairs
- Alignment adjustments
- Preventative maintenance
- Tire changing and rotation
- Problem-solving
Languages
Vietnamese
Professional Working
Timeline
Express Service Technician
Jim Ellis Toyota
11.2024 - Current
Assistant Express Manager
Sons Honda
02.2024 - 11.2024
Host
San Diego's Mexican Resturant
04.2023 - 02.2024
Certificate of Automotive Technologies - Automotive Technologies
EaglesLandingHighSchool/Southern Crescent Technical College