Summary
Overview
Work History
Education
Skills
Reading, Meeting new people, Listening to music and working out.
Timeline
Generic

MARY ADENIRAN

Cypress,TX

Summary

Dependable patient administrator serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.

Overview

5
5
years of professional experience

Work History

Patient Administration Specialist

U.S ARMY
06.2023 - Current
  • Verified patient insurance eligibility and entered patient information into system.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Provided excellent customer service to patients and medical staff.
  • Greeted and assisted patients with check-in procedures.
  • Facilitated communication between patients and various departments and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Organized patient records and database to facilitate information storage and retrieval.

Caregiver, Special Needs

LARRY'S LAKEHOUSE ASSISTED LIVING FACILITY
10.2022 - 12.2022
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Prepared reports, kept investigation records, and maintained all case-related paperwork.

Customer Service Representative

TRADE DEPOT
06.2018 - 02.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

DIPLOMA - MEDICAL EDUCATION

U.S ARMY MEDICAL EDUCATION & TRAINING CAMPUS
San Antonio, TX
08.2023

GED -

LONESTAR COLLEGE
Cypress, TX
12.2022

Skills

  • Operational Requirements
  • Counseling and Guidance
  • Care Plan Recommendations
  • Spreadsheet Tracking
  • Organization and Time Management
  • Patient Health Information Privacy
  • Appointment Confirmation
  • Patient Medical Histories

Reading, Meeting new people, Listening to music and working out.

I absolutely love reading, meeting new people, listening to music and working out.

These are things i enjoy doing a lot.

Timeline

Patient Administration Specialist

U.S ARMY
06.2023 - Current

Caregiver, Special Needs

LARRY'S LAKEHOUSE ASSISTED LIVING FACILITY
10.2022 - 12.2022

Customer Service Representative

TRADE DEPOT
06.2018 - 02.2021

DIPLOMA - MEDICAL EDUCATION

U.S ARMY MEDICAL EDUCATION & TRAINING CAMPUS

GED -

LONESTAR COLLEGE

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MARY ADENIRAN