Mary Betz
Economy,IN
Summary
Results-driven office manager with extensive experience in client account management and organizational effectiveness. Skilled in problem-solving and enhancing office operations to improve productivity and customer service outcomes. Committed to fostering a collaborative team environment.
Overview
13
13
years of professional experience
Work History
Sales Associate
Fuel Master
Cambridge City, IN
03.2025 - Current
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Maintained merchandise displays to ensure an organized and appealing sales environment.
- Processed transactions efficiently using point-of-sale systems to minimize wait times.
- Collaborated with team members to achieve daily sales targets and improve performance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Sales Associate
Speedway Gas Station
Hagerstown, IN
06.2024 - 05.2025
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Office Manager/Tax Accountant
H&r Block
Somerset, Ky
09.2013 - 12.2024
- Managed daily office operations, ensuring efficient workflow and organizational effectiveness.
- Coordinated scheduling for staff, optimizing resource allocation and increasing productivity.
- Implemented office policies and procedures, enhancing compliance and operational efficiency.
- Oversaw budgeting and financial reporting, maintaining accuracy in expense tracking and forecasting.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Spearheaded community outreach initiatives, improving company's local reputation and engagement.
Education
BBA - Accounting And Finance
Kaplan University
Davenport, IA06-2015
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Problem-solving skills
- Client account management
Timeline
Sales Associate
Fuel Master
03.2025 - Current
Sales Associate
Speedway Gas Station
06.2024 - 05.2025
Office Manager/Tax Accountant
H&r Block
09.2013 - 12.2024
BBA - Accounting And Finance
Kaplan University