Mary Brown
Broken Arrow,OK
Summary
Enthusiastic Director of Admissions with proven abilities in strategic planning and admission processes and procedures. Demonstrates strong leadership skills coupled with the ability to manage and motivate teams towards achieving admissions goals. Brings forth innovative ideas that have positively influenced fellow directors. Highly skilled in cultivating relationships with potential residents and their families, facilitating seamless admission experiences. I am a highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and interpersonal skills. Able to work effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Director of Admissions
Saint Simeon's Senior Community
Tulsa, OK
10.2023 - Current
- Facilitated communication between prospective residents, faculty, staff and other departments.
- Attended conferences and workshops to stay current with trends in long term care admissions practices.
- Resolved resident issues or complaints related to admission processes, nursing issues or services provided by the facility.
- Maintained accurate records of all applicant information and documents.
- Assessed applications, conducted interviews, and evaluated credentials to determine eligibility for admission.
- Identified opportunities for improvement in operational performance metrics.
- Developed policies and procedures to ensure compliance with CMS standards.
- Collaborated with senior leadership to set long-term objectives for the company.
- Assessed employee performance against established benchmarks or targets.
- Monitored bed availability to ensure efficient admissions processes and optimal resource utilization.
- Managed crisis situations to minimize impact on operations and reputation.
- Cultivated and maintained professional relationships with hospitals, discharge planners, physicians, and referral sources to drive admissions growth.
- Supervised and trained admissions staff, conducted performance evaluations, and ensured compliance with organizational standards.
- Completed daily census, including upcoming discharges and admissions, and addressed any related inquiries or issues.
- Communicated effectively with healthcare professionals, patients, and families daily.
Senior Admissions Coordinator
Saint Simeon's Senior Community
Tulsa, OK
08.2021 - 10.2023
- Oversaw the entire admission process, ensuring compliance with financial and medical criteria while managing resident onboarding.
- Managed waiting lists and coordinated communication with staff to optimize admissions flow.
- Facilitated room moves and transitions by arranging move-ins, placing work orders, and collaborating with staff and maintenance for seamless execution.
- Led facility tours, addressed inquiries, and provided comprehensive information to residents and their families.
- Ensured residents and families understood their rights and facility policies, maintaining compliance with regulations.
- Maintained accurate and up-to-date records of residents' information, serving as a key resource for staff on admissions.
Admissions Coordinator
Saint Simeon's Senior Community
Tulsa, OK
09.2019 - 08.2021
- Performed comprehensive insurance verifications across diverse plans to ensure seamless patient admissions.
- Managed pre-admission documentation in compliance with state and federal regulations, enhancing operational efficiency.
- Handled intake calls with expertise in crisis intervention and de-escalation techniques.
- Facilitated the initiation of care by engaging with patients, families, and referral sources for prospective admissions.
Administrative Assistant
Pinkston's Turf Services
Tulsa, OK
05.2017 - 09.2019
- Handled phone inquiries and provided comprehensive customer support to enhance client satisfaction.
- Managed scheduling processes to facilitate timely service visits and maintain client satisfaction.
- Maintained accurate records of work tickets, client information, and other relevant data.
- Organized common areas to maintain a professional and welcoming environment.
- Managed office supplies, ensuring efficient inventory control and timely replenishment.
- Served as a key point of contact between office and field personnel, improving workflow integration.
Administrative Assistant
Wood Manor Nursing Facility
Claremore, OK
08.2015 - 05.2017
- Answered questions from customers regarding products and services offered by the company.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Managed office supplies inventory and placed orders when necessary.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Managed database systems containing customer contact information.
Bank Teller
Armstrong World Industries
Pawnee, OK
04.2014 - 08.2015
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Followed strict compliance guidelines when completing financial transactions for customers.
- Maintained accurate records of all financial transactions.
- Developed strong relationships with customers to ensure repeat business.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Balanced teller drawers regularly throughout the day according to established procedures.
Front End Team Lead
Bass Pro Shops
Broken Arrow, OK
04.2011 - 12.2013
- Supervised daily operations of the store including opening and closing routines.
- Developed and implemented new processes to improve customer service and sales efficiency.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Processed refunds and exchanges promptly according to established policies.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
Education
High School Diploma -
Catoosa High School
Catoosa05-2010
Skills
- Admissions management
- Regulatory compliance
- Crisis management
- Policy development
- Data management
- Interviewing techniques
- Customer service
- Team leadership
- Conflict resolution
- Effective communication
- Cross-functional teamwork
Timeline
Director of Admissions
Saint Simeon's Senior Community
10.2023 - Current
Senior Admissions Coordinator
Saint Simeon's Senior Community
08.2021 - 10.2023
Admissions Coordinator
Saint Simeon's Senior Community
09.2019 - 08.2021
Administrative Assistant
Pinkston's Turf Services
05.2017 - 09.2019
Administrative Assistant
Wood Manor Nursing Facility
08.2015 - 05.2017
Bank Teller
Armstrong World Industries
04.2014 - 08.2015
Front End Team Lead
Bass Pro Shops
04.2011 - 12.2013
High School Diploma -
Catoosa High School