Mary Bush
Grand Rapids,Michigan
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
7
7
years of professional experience
Work History
Small Business Co-Owner
Champion Screen Printers
Grand Rapids, Michigan
04.2017 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fostered relationships with customers to expand customer base and retain business.
- Collaborated with team members to develop effective sales plans.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Initiated new projects that resulted in increased productivity across all departments.
- Produced thorough, accurate and timely reports of project activities.
- Recorded shipment data for reporting, accounting or recordkeeping purposes.
- Oversaw daily operations of small business including customer service and financial management.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Participated in local community activities to promote the brand's visibility and reputation.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Formed and sustained strategic relationships with clients.
- Developed business plans and strategies to grow small business.
Bartender
Vitales Pizza
Hutsonville, IL
09.2023 - 09.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Greeted customers and provided excellent customer service.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Provided drink suggestions to customers based on their preferences.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Performed opening and closing duties including restocking supplies.
Server
Vitales Pizza
Hudsonville, MI
09.2022 - 09.2023
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Garnished dishes and beverages to serve visually appealing menu items.
- Took orders from customers accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Provided exceptional service to high volume of daily customers.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted customers, answered questions and recommended specials to increase profits.
Barista
Starbucks
Grandville, MI
01.2019 - 05.2020
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Operated cash registers to process customer payments.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Stocked shelves with ingredients needed to make coffee drinks.
- Ground beans for espresso shots according to individual customer specifications.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes.
Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
Grandville, MI
01.2018 - 01.2019
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Served as point-of-contact for resolving guest complaints or special requests.
- Performed light administrative duties such as filing documents and taking messages.
Education
Some College (No Degree) - Business
Grand Rapids Community College
Grand Rapids, MISkills
- Operations Management
- Social Media Marketing
- Sales Management
- Human Resources
- Employee Motivation
- Business Planning
Timeline
Bartender
Vitales Pizza
09.2023 - 09.2023
Server
Vitales Pizza
09.2022 - 09.2023
Barista
Starbucks
01.2019 - 05.2020
Hostess
T.G.I. FRIDAY'S - Bar & Restaurant
01.2018 - 01.2019
Small Business Co-Owner
Champion Screen Printers
04.2017 - Current
Some College (No Degree) - Business
Grand Rapids Community College
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