Mary Chappell
Dayville,CT
Summary
Dynamic Patient Service Representative with extensive experience at Day Kimball Medical Group, excelling in insurance verification and appointment scheduling. Proven ability to maintain HIPAA compliance while managing patient records and financial transactions. Recognized for strong multitasking skills and a commitment to enhancing patient satisfaction through effective communication and organization.
Overview
21
21
years of professional experience
Work History
Patient Service Representative
Day Kimball Medical Group
Putnam, CT
09.2021 - Current
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Prepared letters and documents for mailing as requested by supervisor or physician staff.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Central Cashier
United States Air Force, USAF
Spangdahlem , Germany
10.2016 - 04.2019
- Verified individual amounts of loose coin and bundled paper money
- Filled gaming machines with cash and coin
- Redeemed foreign currencies using accurate exchange rates
- Trained and developed new cashiers with positive and encouring techniques to maximize performance and team contributions
- Quickly and accurately counted drawers at start and end of shift
- Deposting over 5 million dollars while employed
- Balanced accounting reports to submit for approval and verification
Medical Receptionist
Plastic Surgery Center of Hampton Roads
Newport News, VA
09.2004 - 04.2005
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
Education
Certificat in Business Office Technology - Business Office Technology
Quinebaug Valley Community College
Danielson, CT05-2001
Skills
- Insurance verification
- HIPAA compliance
- Appointment scheduling
- Scheduling appointments
- Payment collection
- Multitasking and organization
- Policy understanding
Timeline
Patient Service Representative
Day Kimball Medical Group
09.2021 - Current
Central Cashier
United States Air Force, USAF
10.2016 - 04.2019
Medical Receptionist
Plastic Surgery Center of Hampton Roads
09.2004 - 04.2005
Certificat in Business Office Technology - Business Office Technology
Quinebaug Valley Community College