Mary Chavez
Austin,TX
Summary
Customer service specialist dedicated to enhancing customer satisfaction through effective communication and support for self-service technologies. Proven track record in managing customer inquiries, returns, and payments while consistently meeting operational goals. Dynamic customer service professional adept at improving customer experiences and exceeding sales targets. Skilled in managing multiple services and leading membership processes, contributing to increased customer loyalty and satisfaction.
Overview
1
1
Certification
24
24
years of professional experience
Work History
Membership Specialist
Sam's Club
Austin, TX
11.2023 - Current
- Led new member credit applications in store and facilitated application setup for a seamless onboarding experience.
- Assisted customers with payments, returns, refunds, and exchanges to ensure satisfaction and smooth transactions.
- Processed customer returns and organized merchandise for efficient restocking and appealing display.
- Provided support for self-service technology, including Sam's Club in-store application for item purchasing.
Cashier
J.C. Penney
Austin, Texas
07.2023 - 11.2023
- Guided customers in product selection and store navigation to enhance shopping experience.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained a clean and organized checkout area at all times.
- Partnered with front-end staff to provide exceptional customer assistance and support.
- Collaborated with team to execute operational tasks, ensuring smooth front-end operations.
Customer Service Representative
King Sooper
Lafayette, CO
05.2021 - 05.2022
- Delivered high levels of customer service, embodying core values of integrity, honesty, diversity, inclusion, and safety in all interactions.
- Managed services including money orders, cash register, and self-checkout, ensuring smooth operations and customer satisfaction.
- Trained associates on front end policies and procedures, enhancing their effectiveness in the self-checkout area.
- Assisted customers with product inquiries and service requests.
- Handled transactions accurately using point-of-sale systems.
- Resolved customer complaints through effective communication and problem-solving.
Pro-commercial Sales Specialist
Lowe's Home Centers, Inc.
Austin, TX
08.2008 - 09.2019
- Consistently exceeded company quotas for sales and credit applications by establishing relationships between contractors and the company.
- Clarified product specifications and features to align with customer needs, facilitating successful sales closures.
- Delivered consultative services to existing and potential customers, fostering informed decision-making.
- Facilitated communication between Spanish-speaking customers and contractors, improving service delivery and customer satisfaction.
Appliance Sales Specialist
Home Depot Inc.
Austin, TX
04.2002 - 08.2008
- Delivered up to 200,000 worth of company products on a monthly basis, exceeding nationwide sales targets.
- Demonstrated and communicated comprehensive product knowledge of all appliance department offerings.
- Collaborated daily with staff, customers, and management to meet sales quotas.
Education
Medical Secretary Certificate -
Careers Medical Secretary
El Paso, TX05-1995
Legal Secretary Certificate -
International Business College
El Paso, TX06-1979
Skills
- Customer relationship management
- Point of sale operation
- Membership processing
- Self-service technology
- Product knowledge
- Sales strategy
Certification
- Bilingual- proficient in speaking English and Spanish and adapting to cultural interactions., Extensive experience of modifying and working with data in one-on-one customer service settings., Skills in Microsoft and Excel to interpret and manipulate data., Background in clergy work to coordinate between employees and work data bases.
Timeline
Membership Specialist
Sam's Club
11.2023 - Current
Cashier
J.C. Penney
07.2023 - 11.2023
Customer Service Representative
King Sooper
05.2021 - 05.2022
Pro-commercial Sales Specialist
Lowe's Home Centers, Inc.
08.2008 - 09.2019
Appliance Sales Specialist
Home Depot Inc.
04.2002 - 08.2008
Medical Secretary Certificate -
Careers Medical Secretary
Legal Secretary Certificate -
International Business College