Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Crews

Live Oak,FL

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Accomplished management skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level management position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

Assistant Store Manager

Auto Zone
08.2016 - 11.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Created and maintained safe and secure work environments for employees.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Trained new employees on proper protocols and customer service standards.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Analyzed customer feedback and implemented strategies to improve customer experience.
  • Trained and guided team members to maintain high productivity and performance metrics.

Customer Service Associate Team Leader

Dairy Queen Grill & Chill
02.2016 - 08.2016
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.

Customer Service Associate

Lowe's
04.2007 - 10.2015
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Associate of Arts - Business Marketing

North Florida Community College
Madison, FL
05.2025

High School Diploma -

Suwannee High School
Live Oak, FL
05.2005

Skills

  • Team-Building Exercises
  • Database Maintenance
  • Business Leadership
  • Strategic Merchandising
  • Retail Effectiveness
  • Store Opening and Closing
  • Goals and Performance
  • Employee Scheduling
  • Business Development and Planning
  • Microsoft Office Suite
  • Coaching and Mentoring
  • Pricing and Markdowns
  • Desktops, Laptops and Mobile Devices
  • Cash Auditing
  • Incident Reports
  • Answering Customer Questions
  • Database Management
  • Order Management
  • Sales and Marketing
  • Inventory Counting
  • POS Systems Operations
  • Staff Management
  • Sales Growth
  • Customer Service
  • Management Training
  • Customer Service Management
  • New Hire Training
  • Verbal and Written Communication

Timeline

Assistant Store Manager

Auto Zone
08.2016 - 11.2021

Customer Service Associate Team Leader

Dairy Queen Grill & Chill
02.2016 - 08.2016

Customer Service Associate

Lowe's
04.2007 - 10.2015

Associate of Arts - Business Marketing

North Florida Community College

High School Diploma -

Suwannee High School
Mary Crews