MARY DAILEY

Accepting inbound calls to quote members health insurance

• Built strong relationships with clients through consistent communication and excellent customer service.
• Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.

• Collaborated with team members to ensure timely processing of high-volume mail shipments.
• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
• Scanned incoming pieces, logging and uploading information into mail-tracking system to support resolution of future inquiries.

• Following DOT regulations
• Scanning Packages
• Loading and unloading packages
• Safely operating company vehicle
• Following router and given GPS instructions

• Warmly greeted patients and visitors and made each feel welcome.
• Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
• Assisted patients in moving out of beds, wheelchairs, stretchers, or medical transport vans.
• Acted as an advocate for patients'' needs while being transported around the facility, ensuring their dignity was preserved at all times.

• Minimized loss exposure by conducting thorough evaluations of property damage and determining appropriate repair or replacement costs based on industry standards.
• Reduced claims processing time by implementing efficient workflow strategies and prioritizing tasks.

• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.