Mary Dakhlallah

Streamlined front desk operations to improve customer service and responsiveness.
Monitored facility access to ensure safety and adherence to rink policies for patrons.
Managed phone calls and provided prompt responses to questions about public skating, programs, and facility services.
Registered participants for ice skating lessons and assisted with scheduling and program coordination.
Processed session admissions and assisted with ice rental inquiries.
Assisted skating program participants with costume fittings and taking measurements for performances and events.
Balanced daily fee collections and secured funds in the safe at the end of shifts.
Uploaded patron IDs to accounts and maintained accurate customer records.
Saved credit card information to files to ensure proper billing

Receptionist
Streamlined front desk operations to boost service efficiency and responsiveness.
Monitored facility access, ensuring adherence to security standards for patrons.
Managed phone calls, provided prompt responses to inquiries and requests.
Processed gym memberships and daily passes, facilitated seamless member entry.
Created pool tags, restricted access exclusively to authorized patrons.
Registered children for swim lessons, enhanced youth participation in aquatic programs.
Coordinated gym activities, promoted health and engagement among members.
Balanced daily fee collections, and secured funds in the safe nightly.
Uploaded IDs to patron accounts.
Saved credit card information to files to ensure proper billing.