Summary
Overview
Work History
Education
Skills
Timeline
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Mary Dennison

Vinita,OK

Summary

Talented Owner with excellent marketing, customer service and facility oversight skills and more than 15 years of experience. Highly effective and comfortable working with people at all levels in organization.

Strategic-thinking individual experienced in sales and operations. Owner of cleaning business for more than 15 years. Offering engaging and pleasant personality with expertise improving customer relationships.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

21
21
years of professional experience

Work History

Owner

Self Employed Services
VINITA, OK
03.2013 - Current
  • Managed day-to-day business operations.
  • Founded and managed cleaning business, growing revenue to $15000 in first year.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
  • Maintained up-to-date administrative records to monitor operational conditions.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.

Helper

Ernie's Tire And Automotive Shop
Adair , OK
02.2016 - 11.2017
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Entered orders into Type computer database system.
  • Responded proactively and positively to rapid change.
  • Effectively communicated with customers about account changes, new Type products or services and potential Type upgrades.
  • Optimized customer support by establishing collaborative service environment.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Handled over Number calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Answered average of Number calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained up-to-date knowledge of product and service changes.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Recommended products to customers, thoroughly explaining details.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Janitorial Worker

Wolfe Janitorial
Pryor, OK
09.2004 - 10.2014
  • Sanitized break area kitchen counters, tables and sinks.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Cleaned and sanitized drinking fountains.
  • Polished stainless steel fixtures and furniture details.
  • Hand-cleaned telephones, door knobs, and remote controls.
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Wiped light switches, switch plates, door knobs, door frames and door jambs.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Completed routine floor stripping, sealing and finishing.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
  • Organized daily cleaning schedules for custodial team.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Operated compactors and balers to discard cardboard boxes and trash.
  • Kept building spaces premises clean inside and outside.
  • Checked in and stocked inventory throughout facility.
  • Moved furniture for cleaning and set up for special events.

Education

Oologah-Talala High School
Oologah, OK
08.1999

Skills

  • Client Service
  • Business planning
  • Financial Management
  • Business administration
  • Budget development
  • Consulting
  • Verbal and written communication
  • Business Development

Timeline

Helper

Ernie's Tire And Automotive Shop
02.2016 - 11.2017

Owner

Self Employed Services
03.2013 - Current

Janitorial Worker

Wolfe Janitorial
09.2004 - 10.2014

Oologah-Talala High School

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Mary Dennison