Managed front desk operations ensuring a welcoming, friendly, and supportive environment for residents and visitors.
Addressed residents, visitors, and team members inquiries and requests with timely and professional responses via phone, email and in-person
Performed a variety of task simultaneously, maintaining efficiency under pressure
Additionally, handled filing duties and medical paperwork, and maintaining organized and efficient document system
Received multiple employee of the month awards.
Substitute Teaching
Arlington Public Schools
09.1997 - 06.2011
Provided substitute teaching services across multiple grade levels (K-5) and subjects, maintaining educational continuity in absence of regular teachers (from 1997-1998 and then from 2010-2011)
Responded swiftly on a daily as needed basis to requests for various substitute teaching assignments
Senior Account Executive
Clarke & Company Public Relations Inc.
05.1987 - 01.1998
Served as a public relations executive in the business-to-business practice area including healthcare, economic development, and technology.
Collaborated with clients to develop and implement PR strategies that enhanced their brand image.
Managed public teams , ensuring the achievement of specified and measurable performance goals.
Oversaw financial budgeting and projections
Spearheaded future client prospecting efforts for business growth.
Education
Bachelor of Arts - English Language And Literature
University of Massachuetts
Boston, MA
Timeline
Concierge
Sunrise Senior Living
06.2013 - 07.2019
Substitute Teaching
Arlington Public Schools
09.1997 - 06.2011
Senior Account Executive
Clarke & Company Public Relations Inc.
05.1987 - 01.1998
Bachelor of Arts - English Language And Literature