Mary Melissa Davis
Five Below
Cookeville,TN
1
Certification
31
years of professional experience
Experienced customer service professional with over 25 years in retail management and employee training. Analyzed sales and operational efficiencies to implement strategic improvements, enhancing customer retention and driving company success in fast-paced environments.
Work History
Training Store Manager
2 Years 6 Months- Led operationally sound business by balancing company policies, procedures, shrink/loss prevention, payroll reporting, and scheduling. Ensures that the store achieves company objectives and KPI goals through recruiting, developing and training top talent. Implemented merchandise strategies while providing clean, consistent, and inviting store environment. District trainer, develops and trains new store management in all aspects of the business. Maintained effective communication with District Manager and HQ partners.
- Trained store associates on guest engagement, register procedures, and company service standards.
- Coached team members on merchandising resets, recovery, and planogram compliance.
- Monitored daily operations, including opening, closing, cash handling, and stocking processes.
Assistant Store Leader- HR
9 Months- Assisted with the overall day-to-day operations of the store, including the development of effective store associates to achieve sales and profit results. Oversaw all H/R functions, including recruiting, staffing, orientation, training, and development. Resolved payroll and Kronos scheduling issues to maintain operational efficiency.
- Directed daily store operations, ensuring smooth service, merchandising, and productivity across departments.
- Coordinated associate schedules, task assignments, and coverage to maintain efficient front-end and sales-floor execution.
- Monitored inventory levels, product presentation, and stock replenishment to support sales and reduce out-of-stocks.
Store Manager
2 Years 2 Months- Leads daily store operations ,drives profitability, and manages team development by balancing company policies, procedures, shrink/loss prevention, payroll reporting and scheduling. Achieved company objectives and KPI goals through recruitment, development, and training of customer-focused top talent. Implemented merchandise strategies and maintained a clean, consistent, and inviting store environment. Maintains an effective and open line of communication with District Manager and HQ partners.
- Directed daily store operations, ensuring consistent sales floor execution and customer service standards.
- Recruited, trained, and developed associates to strengthen performance, product knowledge, and retention.
- Managed scheduling, payroll, and labor planning to align staffing with traffic and business needs.
Marketing and Sales Manager, Co-Owner
3 Years 5 Months- Developed and implemented marketing and advertising strategies that increased customer reach and drove sales. Built relationships and delivered exceptional service to customers, enhancing customer satisfaction. Prepared accurate bids based on industry knowledge and research while overseeing bookkeeping and payroll activities.
- Directed sales and marketing strategy to align outreach with revenue goals and brand positioning.
- Developed promotional campaigns across digital, print, and community channels to generate qualified leads.
- Managed client relationships and sales pipelines to support consistent business development.
Sales Team Manager and Service Excellence Trainer
3 Years 9 Months- Led Women's, Intimate Apparel, Cosmetics and Accessories departments. Hired and supervised team associates through Service Excellence behaviors, motivating customer service to drive sales. Trained 200 associates across 12 stores, executed company-directed training, tracked performance, and analyzed KPIs. Oversaw merchandising, budgets, financial reports, scheduling, inventory, ordering, and loss prevention. Ensured workplace safety and maintained a diverse work environment. Communicated regularly with key stakeholders and Regional VP to align goals and develop strategic action plans.
- 2017 Pacesetter Award for achieving performance goals, outstanding productivity, and superior customer service.
- Spearheaded rollout of new store fulfillment in Huntsville and training for new register system in Franklin, enhancing operational readiness.
Employee Development and Customer Service Manager
9 Years 10 Months- Championed training and development of over 500 team members and $98M retail sales. Acted as Manager on Duty and led consistent focus on exceptional customer service. Analyzed operating statements, sales reports, and payroll; incorporated loss-prevention and safety into daily operations. Monitored inventory and stock levels, coordinating with vendors and company buyers. Soft-lines Manager for 6 years. Chair of the Diversity Committee; managed execution of six annual multi-cultural events.
- Implemented comprehensive customer service training for over 500 associates in a month.
- Received Bingham Award for exceptional performance in operations and customer support, contributing to a 9.7% increase in sales and 24% growth in MWR profits.
- Accredited Jewelry Professional, Gemological Institute of America, 2012
Store Manager
2 YearsStore Manager
4 YearsEducation
High School Diploma
Skills
Training & Development
Talent Development
Performance Management
Store operations
Shrink Management
Staff scheduling
Employee training and hiring
Coaching
Team building
Customer engagement
Coaching staff
Training and hiring
Performance Coaching
Employee engagement
Client relations
Process Optimizationyyyyyyyyyyyyyy
Certification
Accredited Jewelry Professional, Gemological Institute of America, 2012
Additional Experience
- Store Manager, Gap Inc., Orange Park, FL, 2000 – 2002
- Store Manager, Natural Wonders, Jacksonville, FL, 1996 – 2000
Personal Information
Title: Retail Sales / Human Resources Manager
Timeline
Training Store Manager
Five Below
05.2024 - CurrentRead More
Assistant Store Leader- HR
Kroger Co.
08.2023 - 05.2024Read More
Store Manager
Torrid
06.2021 - 08.2023Read More
Marketing and Sales Manager, Co-Owner
Three Nails and a Hammer
01.2018 - 06.2021Read More
Sales Team Manager and Service Excellence Trainer
Belk
02.2014 - 11.2017Read More
Employee Development and Customer Service Manager
Navy Exchange System
08.2003 - 06.2013Read More
Store Manager
Gap Inc.
01.2000 - 01.2002Read More
Store Manager
Natural Wonders
01.1996 - 01.2000Read More
Brevard Community College
High School Diploma
Read More