Mary Fields
Lafayette,LA
Summary
Dedicated and results-driven professional with 6 years of retail experience and a robust background in pharmacy technician. Proven track record in customer service excellence, pharmaceutical knowledge, and retail operations. Adept at building strong relationships with healthcare providers and patients, ensuring a thorough understanding of their needs. Aspiring to leverage my expertise in retail and pharmacy operations to excel as a pharmaceutical sales representative, driving sales growth and proving patient outcomes through effective product education and support.
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Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Rickey Meche's Donut King
01.2019 - Current
- Provided excellent customer service through friendly interactions, accurate order fulfillment, and prompt assistance.
- Kept workstation and area around workstation neat and clean.
- Contributed to increased sales by creating visually appealing donut displays that attracted customer attention.
- Boosted customer satisfaction with timely donut production while keeping up with demand during peak hours.
- Assisted in ordering products and supplies needed for daily operations.
- Trained new staff on food preparation and safety procedures.
- Stocked and rotated food items according to expiration dates.
- Collaborated with team members to fulfill large orders efficiently and within tight deadlines.
- Excellent communication skills, both verbal and written.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Pharmacy Technician
Walmart Pharmacy
06.2022 - 11.2022
- Worked with doctors and nurses in order to precisely label and fill medications
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Entered and processed patients' prescriptions into internal system.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
Pharmacy Technician
Walgreens Pharmacy
06.2021 - 05.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Trained new pharmacy technicians in proper procedures, policies, and best practices to enhance their job performance and ensure consistency across the team.
- Collected co-payments or full payments from customers.
- Maintained a clean and organized work environment while under pandemic guidelines to optimize workflow and ensure compliance with safety regulations.
- Assisted in inventory management tasks, including ordering medications, restocking shelves, and conducting regular audits to minimize discrepancies and prevent stockouts.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Set up and modified patient profiles to include current medications and insurance details.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
Education
Associate of Applied Science - Pharmacy Technician
Unitech
Lafayette, LA04-2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Drug inventory control
Certification
PTCB
PTC.029888
CNPR
723342024
Timeline
Pharmacy Technician
Walmart Pharmacy
06.2022 - 11.2022
Pharmacy Technician
Walgreens Pharmacy
06.2021 - 05.2022
Cashier
Rickey Meche's Donut King
01.2019 - Current
PTCB
PTC.029888
CNPR
723342024
Associate of Applied Science - Pharmacy Technician
Unitech
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