Mary Flemming
Jacksonville,FL
Summary
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Overview
17
17
years of professional experience
Work History
Medical Office Specialist/MA
Baptist Health System, Inc
Orange Park, USA
03.2015 - Current
- Billing, insurance eligibility and benefits
- Collection of deductibles, copays, and bad debt write-offs
- Scheduling for multiple providers and locations
- Transition of charts into EMR
- Medical records
- Collecting specimens, administering tests, and vaccine/med administration
- Processing forms, new patients, vaccines, sports physicals, legal papers
Medical Assistant/X-ray/Registrar
Concentra Urgent Care
Brighton & Jacksonville, USA
03.2013 - 01.2015
- X-rays- minimized patient and staff radiation with effective shielding techniques and use of beam-restrictive devices.
- Collected specimens, administered drug tests, and performed venipuncture.
- Completed intakes, including measuring vital signs and documenting symptoms, recording lab, EKG, hearing screens, and drug test results.
- Distributed DME and provided patient education for MVA's and Work Comp.
- Assisted physicians with procedures.
Medical Assistant/X-Ray/Lab/IV
Lakes Urgent Care
West Bloomfield, USA
01.2009 - 04.2014
- Secured drug supplies, closely following pharmacy procedures and monitoring access to lock box, counting controlled substances.
- Administered intravenous, intramuscular, and oral medications to patients and monitored them for reactions or side effects to quickly intervene in serious issues.
- Careful dressing of wounds, applying first aid for burns and lacerations, and lancing of abscesses.
- Obtained x-rays of target body areas through successful management of patients' positions.
- Splinting/casting with ortho-glass material.
- First aid, IV's, and life support care until transportation to ER arrived.
- Trained interns and new employees on x-ray, billing, IV placement, and medication administration, casting, and all other in office procedures.
- Performed and resulted CBC, Comp, Liver function testing, and other lab tests on a Piccolo machine.
Medical Assistant Front & Back Office/Scribe
Lederman/Kwartowitz Center for Orthopedic Surgery, Sports Medicine, and Physical Therapy
West Bloomfield, USA
04.2011 - 03.2013
- Scheduling, inputting doctor's dictation and measurements.
- Multi-line phone system, pulling files for second opinion lawsuits and auto accidents, checking in patients, and resetting exam rooms.
- New patients- referrals and registration paperwork.
- Educated family and caregivers post surgery.
- Kept equipment ready by cleaning and sterilization.
- Assisted with Euflexxa injections, ultrasound guided Cortisone injections, suture/staple removal post surgery and MLS laser therapy.
- EMR system, lawsuit record retrieval, auto accident processing, office closer and payment collection.
Education
Medical Assistant Certificate -
Ross Medical Center
Brighton, MI01.2009
Skills
- Scheduling appointments
- Electronic medical records
- Insurance verification
- Conflict resolution
- Time management
- Attention to detail
- Customer service
- Medical office software
- Office supply inventory control
- Multi-line telephone systems
- Customer/Client relations
- Phone etiquette
Timeline
Medical Office Specialist/MA
Baptist Health System, Inc
03.2015 - Current
Medical Assistant/X-ray/Registrar
Concentra Urgent Care
03.2013 - 01.2015
Medical Assistant Front & Back Office/Scribe
Lederman/Kwartowitz Center for Orthopedic Surgery, Sports Medicine, and Physical Therapy
04.2011 - 03.2013
Medical Assistant/X-Ray/Lab/IV
Lakes Urgent Care
01.2009 - 04.2014
Medical Assistant Certificate -
Ross Medical Center
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