Mary Fornili

As a Leasing Specialist I was required to achieve leasing goals set forth by management. There is also a need to have knowledge of company policies and strong communication skills to deal with potential customers, residents coworkers, and outside vendors to include HOAs.

Roles included:

Listing management, lead follow up

Conversion Rates from lead to resident. Also renewing those residents, if possible at the end of their lease terms.

Promoting the overall experience rating.

Meeting required answer and call rates on incoming and outgoing calls.

• Facilitated lease signings and renewals, ensuring compliance with company policies and procedures.
• Managed tenant inquiries and concerns, enhancing customer satisfaction through prompt resolutions.
• Conducted market research to inform competitive pricing strategies for rental properties.

• Facilitated property showings and open houses for prospective buyers.
• Developed strategic marketing plans to enhance property visibility and attract clients.
• Negotiated purchase agreements to secure favorable terms for clients.
• Conducted market analysis to determine competitive pricing strategies for listings.
• Maintained comprehensive knowledge of local real estate trends and regulations.

• Managed billing operations, ensuring accuracy and timely invoicing for clients.
• Developed and implemented strategies to improve billing processes and reduce discrepancies.
• Led a team in reviewing accounts receivable, optimizing collections, and minimizing outstanding balances.
• Trained staff on billing software and compliance protocols, enhancing overall team performance.