Mary Garcia
Littleton,CO
Summary
Experienced Retail Sales Lead with two years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Seasoned Retail Sales Lead committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills.
Overview
23
23
years of professional experience
Work History
Retail Lead Sales Associate
Ace Hardware Stores
Littleton, CO
03.2020 - Current
- Provided excellent customer service to cultivate loyalty and satisfaction.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Conducted ongoing staff development to help employees achieve growth within job roles.
Administrative Bookkeeper
Ashley's Electric
Littleton, CO
02.2012 - Current
- Maintained and processed invoices, deposits and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Reviewed and filed financial documents, coded accounting entries for data processing and posted daily receipts and payments in accordance with all corporate protocols.
- Established QuickBooks accounting system to reflect accurate financial records.
- Organized and carried out proactive month-end, quarterly and year-end processes.
Caregiver
Father
Littleton, CO
02.2017 - 01.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Business Office Manager
TGI Flooring
Littleton, CO
01.2007 - 09.2014
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Established workflow procedures, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives across all divisions through correspondence and scheduled status updates
- Maintained computer and physical filing systems
- Compared vendor prices and negotiated for optimal savings
Education
Associate of Arts -
Denver School of Message Therapy
Westminster, CO10.2014
High School Diploma -
Littleton High School
Littleton, CO05.1984
Skills
- Employee Performance Management
- Operating Procedures and Policies
- Coaching and Mentoring
- Critical Thinking
- Locating Merchandise
- Store Opening and Closing
- Merchandise Receiving and Handling
- Customer Loyalty
- Strong Communication and Interpersonal Skills
- Delegating Work
- Merchandising and Display
Timeline
Retail Lead Sales Associate
Ace Hardware Stores
03.2020 - Current
Caregiver
Father
02.2017 - 01.2020
Administrative Bookkeeper
Ashley's Electric
02.2012 - Current
Business Office Manager
TGI Flooring
01.2007 - 09.2014
Associate of Arts -
Denver School of Message Therapy
High School Diploma -
Littleton High School
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