Mary Green
Summary
Highly motivated professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Demonstrated ability to work efficiently both independently and as part of a team, quickly mastering new skills. Committed to providing outstanding customer service and resolving issues effectively.
Overview
8
8
years of professional experience
Work History
Rental Sales Specialist
Sixt Rent A Car
02.2021 - Current
- Conduct vehicle inspections and keep accurate records of mileage, fuel usage, and maintenance tasks for proper fleet management purposes.
- Build rapport with clients and assess needs to make product recommendations and upsell.
- Manage sales pipeline effectively, prioritizing tasks to maximize revenue potential.
- Collaborate with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Road Supervisor
SP Plus
12.2020 - 02.2021
- Supervised fixed routes and assigned buses and breaks to drivers.
- Conducted DOT safety classes and ensured compliance with safety regulations
- Supported overall department goals by maintaining accurate records of personnel, equipment, and work completed.
- Coordinated successful passenger pickups at the airport using the ETA Spot GPS system
- Maintained thorough knowledge of FDOT laws and completed daily operational reports.
Logistics Coordinator
Wayfair Home Delivery
11.2018 - 09.2020
- Coordinated daily dispatch duties, including route setup and accuracy verification for drivers.
- Managed inbound/outbound communication with customers and delivery drivers.
- Adapted quickly to unexpected disruptions in the supply chain, developing contingency plans to minimize negative impacts on business operations.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
Client Service Representative
iQor
09.2016 - 12.2018
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Verified insurance details and dispatched service providers for emergency assistance
- Coordinated emergency vehicle dispatches and ensured customer safety in critical situations
- Supported at-risk customers with additional engagement to ensure their safety
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
Education
Associate of Arts Degree -
Broward College
Fort Lauderdale, FLHigh School Diploma -
Miami Killian Senior High
Miami, FLSkills
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Business and Data Analysis
- Digital Marketing
- Emotional Intelligence
- Customer Relationship Management
Timeline
Rental Sales Specialist
Sixt Rent A Car
02.2021 - Current
Road Supervisor
SP Plus
12.2020 - 02.2021
Logistics Coordinator
Wayfair Home Delivery
11.2018 - 09.2020
Client Service Representative
iQor
09.2016 - 12.2018
Associate of Arts Degree -
Broward College
High School Diploma -
Miami Killian Senior High
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