MARY HACKWORTH
Paint Lick, KY,USA
Summary
Hardworking Substitute Teacher with skills to step into any classroom environment and support student needs with excellent discussion management, lecturing and mentoring abilities. Knowledgeable about special intervention plans, recordkeeping requirements and strategies for maintaining classroom discipline. Grades papers and homework and records grades for lead teacher.
Overview
20
20
years of professional experience
Work History
SUBSTITUTE TEACHER/FRONT OFFICE RECEPTIONIST
Madison county schools
Richmond, KY
11.2015 - Current
- Implemented lesson plans to meet diverse student needs and educational standards.
- Managed classroom behavior to create a conducive learning environment.
- Communicated effectively with students, parents, and school staff regarding progress.
- Collaborated with teachers to support curriculum goals and classroom activities.
- Adapted instructional materials for various learning styles and abilities.
- Monitored student behavior during lunch and recess to maintain a safe and engaging environment.
- Provided assistance with administrative tasks, including grading and record-keeping.
- Maintained a positive attitude to foster student motivation and enthusiasm for learning.
- Encouraged positive behavior among students through effective communication techniques.
PRE-K TEACHER
Southern Madison childcare
Berea, KY
02.2014 - 11.2015
- Designed lesson plans tailored to diverse learning styles and developmental needs, enhancing student engagement.
- Created a safe, nurturing classroom environment, supporting children's emotional well-being and exploration.
- Executed creative activities that fostered social, emotional, and cognitive skill development in young children.
- Collaborated with parents to support children's growth and development goals.
- Assisted in managing classroom behavior through positive reinforcement techniques.
- Organized educational materials and resources to enhance learning experiences.
- Conducted regular assessments to monitor student progress and development.
- Coordinated with colleagues to plan interdisciplinary projects and events.
- Promoted good behaviors by using positive reinforcement methods with children.
- Created a positive, nurturing classroom environment that encourages children's exploration and curiosity.
CUSTOMER SERVICE REPRESENTATIVE
Old Town Amish Store
Berea, Kentucky
04.2013 - 02.2014
- Guided customers in selecting quality products from diverse inventory, enhancing shopping experience.
- Provided prompt and courteous responses to customer inquiries and concerns.
- Processed transactions accurately using point-of-sale systems effectively.
- Maintained a clean and organized store environment for optimal customer experience.
- Collaborated with team members to ensure timely restocking of shelves.
- Educated customers on product features, benefits, and usage recommendations.
- Resolved customer complaints promptly, fostering a positive atmosphere and customer satisfaction.
- Handled special orders and custom requests with attention to detail and care.
- Addressed customer inquiries with accurate information on products and services, ensuring informed purchasing decisions.
GUST SERVICE
Cracker Barrel
Berea, Kentucky
01.2013 - 04.2013
- Resolved customer issues with knowledgeable and friendly service to enhance satisfaction.
- Assisted customers with inquiries and resolved issues promptly and professionally.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Proposed ideas and solutions that improved team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Collaborated with team members to meet project objectives and deadlines.
- Worked with cross-functional teams to achieve goals.
- Processed cash transactions accurately and efficiently during peak hours.
- Maintained cash drawer integrity through regular audits and reconciliations.
Preschool Lead Teacher
Grow and Learn Child Care Llc
Berea, KY
09.2009 - 01.2013
- Developed and implemented age-appropriate lesson plans to enhance cognitive and social development.
- Supervised daily activities, ensuring a safe and nurturing environment for children.
- Collaborated with parents to discuss children's progress and address developmental concerns.
- Trained and mentored new teachers in classroom management and curriculum delivery.
Assistant Store Manager
Tom and Jerry Shell Mart/family Auto Sales
Berea, KY
09.2007 - 09.2009
- Supervised daily store operations, ensuring adherence to company policies and customer service standards.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Developed inventory management strategies, optimizing stock levels and reducing waste.
- Implemented promotional initiatives, driving sales growth through targeted marketing efforts.
- Analyzed sales data to identify trends, informing strategic decision-making for product placement.
- Resolved customer inquiries and complaints efficiently, improving overall satisfaction ratings.
- Coordinated with vendors to maintain optimal supply chain relationships and product availability.
- Led team meetings to communicate goals, share best practices, and foster a collaborative environment.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
Assistant Manager
Don's Discount Dollar
Berea, KY
06.2006 - 09.2007
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Implemented training programs for staff, enhancing service quality and employee retention.
- Analyzed inventory levels, optimizing stock management and reducing waste.
- Developed promotional strategies in collaboration with management to increase sales volume.
- Coordinated scheduling for staff, improving coverage during peak hours and maintaining service efficiency.
- Monitored cash handling procedures, ensuring compliance with financial policies and reducing discrepancies.
- Evaluated staff performance regularly, providing constructive feedback to foster professional growth.
- Established communication channels among team members, promoting a collaborative work environment and improving morale.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Education
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
Scranton, PAundefined
Madison Southern Highschool
Berea, KYSkills
- Medical office administration
- Effective communication
- Student engagement
- Curriculum development
- Great problem solving skills
- Compassion for others
Timeline
SUBSTITUTE TEACHER/FRONT OFFICE RECEPTIONIST
Madison county schools
11.2015 - Current
PRE-K TEACHER
Southern Madison childcare
02.2014 - 11.2015
CUSTOMER SERVICE REPRESENTATIVE
Old Town Amish Store
04.2013 - 02.2014
GUST SERVICE
Cracker Barrel
01.2013 - 04.2013
Preschool Lead Teacher
Grow and Learn Child Care Llc
09.2009 - 01.2013
Assistant Store Manager
Tom and Jerry Shell Mart/family Auto Sales
09.2007 - 09.2009
Assistant Manager
Don's Discount Dollar
06.2006 - 09.2007
Career Diploma - Medical Administrative Assistant
Penn Foster Career School
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Madison Southern Highschool