Mary Henderson
Killingworth,CT
Summary
Dedicated Pharmacy Technician with experience at Walgreens, recognized for enhancing workflow and improving patient satisfaction. Skilled in problem-solving and maintaining confidentiality, I excel in optimizing pharmacy operations and delivering exceptional customer service. Committed to accuracy and efficiency, I effectively manage inventory and support pharmacists in medication dispensing.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Walgreens
02.2021 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician
CVS Pharmacy
05.2018 - 02.2021
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
General Studies
Bunnell High School
Stratford, CT06.1982
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
Certification
State of Connecticut
Department of Consumer Protection
Timeline
Pharmacy Technician
Walgreens
02.2021 - Current
Pharmacy Technician
CVS Pharmacy
05.2018 - 02.2021
General Studies
Bunnell High School