Maria Reyes
Germantown,MD
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Shift Manager
Sweetgreen
Rockville, MD
09.2019 - Current
- Coach employees on interactions with customers to drive exceptional service.
- Document receipts, employee hours and inventory movement.
- Coordinate shift workers for inventory receiving, auditing and restocking.
- Complete thorough opening, closing and shift change functions to maintain operational standards each day.
- Delegate work to staff, setting priorities and goals.
Team Member - Shift Leader
Cafe Rio
Olney, MD
05.2013 - 09.2019
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Supervised and led employees to maintain productivity and customer service levels.
- Coached team members to increase productivity and reduce workplace accidents.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Maintained positive working relationship with fellow staff and management.
Server
Revolution Foods
Washington, DC
02.2018 - 04.2019
- Provided exceptional service to high volume of students and school staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to students and teachers and immediately remedied issues with orders.
- Cleaned tables and chairs to prepare dining area for next school staff and students.
Education
Instituto Maximiliano Carranza
HondurasSkills
- Opening and Closing Procedures
- Delegating Work
- Employee Coaching and Motivation
- Staff Training
- Managing Operations and Efficiency
- Training and Development
- Cash Handling
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Shift Manager
Sweetgreen
09.2019 - Current
Server
Revolution Foods
02.2018 - 04.2019
Team Member - Shift Leader
Cafe Rio
05.2013 - 09.2019
Instituto Maximiliano Carranza
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