Mary Hines
West Roxbury
Summary
Detail-oriented medical receptionist with over 40 years of experience in patient scheduling, insurance processing, and medical billing. Proven ability to enhance patient care and streamline administrative operations, ensuring efficient and confidential handling of medical records.
Overview
45
45
years of professional experience
Work History
Medical Receptionist
Needham Family Practice Associates
Needham
09.1983 - Current
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Entered insurance, demographics and health history into patient database.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Maintained accurate patient records by organizing and updating files in compliance with privacy regulations.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Greeted and checked in patients, updating patient information in computer system.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Collaborated with team members to streamline appointment scheduling and improve patient flow in office.
Medical Assistant/Receptionist
Dr Lawrence J Murphy
Milton
08.1980 - 07.1983
- Greeted patients and visitors, verified patient information, and managed patient flow in the reception area.
- Communicated with patients with compassion while keeping medical information private.
- Responded promptly to requests from patients or staff members in a professional manner.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Answered incoming calls, scheduled appointments, and provided general information to callers.
- Set up appointments for physician visits and procedures using calendar software.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Collaborated with clinical staff to ensure efficient patient care and smooth office operations.
- Maintained accurate medical records including filing, retrieving, scanning, copying and faxing documents as requested by physicians or staff members.
- Ensured all necessary paperwork was completed prior to patient visits.
- Managed billing processes for copayments and insurance claims to ensure accurate patient accounts.
- Provided assistance to clinicians during exams when needed.
- Assisted with preparing exam rooms for patient visits and maintained cleanliness throughout the office.
Education
High School Diploma -
St Clare High School
Roslindale, MA06-1978
Some College (No Degree) -
Massachusetts Bay Community College
Wellesley Hills, MASkills
- Patient scheduling
- Electronic medical records
- Medical terminology
- Customer service
- Confidentiality practices
- Insurance processing
- Medical billing
- Front desk operations
- Medical records management
- Medical billing and coding
- Referral verification
- EMR / EHR
- Medical coding
References
References available upon request.
Timeline
Medical Receptionist
Needham Family Practice Associates
09.1983 - Current
Medical Assistant/Receptionist
Dr Lawrence J Murphy
08.1980 - 07.1983
High School Diploma -
St Clare High School
Some College (No Degree) -
Massachusetts Bay Community College