Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Mary Holland

Mary Holland

Summary

Dynamic professional with a proven track record at Citizens Bank, excelling in customer service and effective communication. Recognized for attention to detail and problem-solving skills, successfully managing high-volume transactions while fostering strong client relationships. Adaptable and dependable, committed to enhancing customer satisfaction and driving operational efficiency.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

32
32
years of professional experience

Work History

Iron Clothes

Steagull Cleaners
04.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Retailandbookkeeping

First National Bank
05.1996 - 02.1997
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Bank Teller

Boatmen's First National
01.1995 - 02.1997
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
  • Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Counted and packaged currency and coins.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Assisted customers in opening new accounts, facilitating a smooth onboarding process for new clients.
  • Removed mutilated currency from circulation. Nine
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Reconciled cash drawer and resolved discrepancies.
  • Educated customers on use of banking website and mobile apps.
  • Turned in excess cash to maintain drawer security.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
  • Provided customer records, account statements and copies of checks.

New Accounts Representative

Citizens Bank
01.1994 - 04.1996
  • Educated customers about online banking tools, promoting ease of use and increased digital adoption rates.
  • Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
  • Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
  • Utilized strong communication skills to establish rapport with customers and provide exceptional service.
  • Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
  • Obtained credit records from reporting agencies.
  • Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
  • Collaborated with colleagues to cross-sell additional banking services, increasing overall revenue.
  • Presented new and additional products and services to existing customers.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes. Lightbulb
  • Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
  • Conducted regular follow-ups with clients after account openings to ensure continued satisfaction and address any questions or concerns they may have had.
  • Assisted clients in selecting appropriate financial products based on their needs and goals.
  • Provided customers with additional information regarding account services.
  • Collected customer information and completed new account forms.
  • Verified customer identity and reviewed documentation for accuracy.
  • Responded to customer inquiries regarding new accounts and account services.
  • Maintained customer records and updated account information.
  • Greeted customers and delivered information about new account processes.
  • Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
  • Monitored accuracy of customer information in system.
  • Activated new accounts and issued customer identification numbers.
  • Tracked and processed customer account requests and applications.

Education

Borger High School
Borger Texas
05-1981

Skills

  • Approachable personality
  • Teamwork and collaboration
  • Customer service
  • Attention to detail
  • Effective time management
  • Problem-solving
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking
  • Multitasking Abilities
  • Excellent communication
  • Problem-solving skills
  • Computer skills
  • Organizational skills
  • Composed in high-stress situations
  • Troubleshooting expertise

Interests

  • Crafting and DIY Projects
  • Gardening
  • Outdoor Recreation
  • I participate in a variety of outdoor recreational activities

Timeline

Iron Clothes

Steagull Cleaners
04.2024 - Current

Retailandbookkeeping

First National Bank
05.1996 - 02.1997

Bank Teller

Boatmen's First National
01.1995 - 02.1997

New Accounts Representative

Citizens Bank
01.1994 - 04.1996

Borger High School

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