Mary Hollins
Merrillville,Indiana
Summary
Dynamic manager with a proven track record at White Castle Restaurant, excelling in staff training and customer service. Skilled in strategic planning and employee engagement, I foster a collaborative environment that enhances performance and satisfaction. Committed to delivering exceptional results through effective decision-making and a focus on quality service.
Overview
7
7
years of professional experience
Work History
Manager on Duty
White Castle Restaurant
02.2018 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
CNA Student
Travail With Us
02.2025 - 04.2025
- Maintained a clean and safe environment, reducing the risk of infection and falls.
- Improved patient comfort by providing compassionate and empathetic care.
- Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
- Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
- Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
- Implemented effective time management strategies while completing assigned tasks efficiently during clinical rotations.
Education
High School Diploma -
Merrillville High School
276 E 68th Pl , Merillville IndianaSkills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
- Policy enforcement
- Budgeting expertise
- Industry awareness
- Employee engagement
- Customer service
- Staff management
- Goal oriented
- Training and mentoring
- Decision-making
- Documentation and reporting
- Strategic planning
- Inventory oversight
- Task delegation
- Processes and procedures
Timeline
CNA Student
Travail With Us
02.2025 - 04.2025
Manager on Duty
White Castle Restaurant
02.2018 - Current
High School Diploma -
Merrillville High School
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