Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Mary Hurtado

Bronx,United States

Summary

People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets. Known for unparalleled productivity and efficiency in task completion. Skilled in team leadership, schedule management, and conflict resolution. Excel at communication, problem-solving, and adaptability to ensure smooth operations and team cohesion.

Overview

4
4
years of professional experience

Work History

Shift Lead

Partners Coffee
West Village, United States
01.2025 - Current
  • Carefully listen to customer requests and created personalized experiences.
  • Cash handling and proper documentation.
  • Ensured consistent coffee quality through precise dialing-in of espresso machines.
  • Conducted regular coffee tastings to maintain and improve product standards.
  • Increased store revenue through upselling of products, while promoting seasonal offerings.
  • Inventory management skills.
  • Multitasking

Barista

Gotan
Tribeca, United States
04.2024 - 12.2025
  • Promoted a positive team environment through strong communication and collaboration.
  • Mastered latte art techniques, including tulips, rosettes, and swans, to elevate the presentation and quality of beverages.
  • Gained hands-on experience in espresso, pour-over, and specialty coffee brewing.
  • Developed knowledge of coffee bean varieties, sourcing, and roasting.
  • Customer Engaging Experience

Barista

Gregory's Coffee
Midtown Manhattan, United States
02.2022 - 09.2023
  • Helped to open and close the shop.
  • I explained the menu to the customers.
  • Assisted in training baristas on customer service and communication.
  • Equipped to handle various customer interactions effectively at Gregory's Coffee

Barista

Starbucks
Upper West Side, United States
09.2022 - 02.2023
  • Welcomed customers and offered assistance as they entered the store.
  • Created visually appealing, Instagram-worthy beverages to boost brand image.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Education

Associate Degree -

Cuny Borough of Manhattan Community College
Manhattan, NY
12.2024

Skills

  • Interpersonal skills
  • Leadership abilities
  • Effective communication
  • Time management
  • Customer service excellence
  • Adaptability and flexibility
  • Professional networking

Affiliations

President of Club | BMCC 2024

• Club President assigns responsibilities to others and manages the other club officers

• Know the school policies and regulations and see that they are followed at all meetings and activities. • Make certain the organization spends the funds in accordance with the approved budget and within college policy and regulations

• Coordinate with the BMCC Association Business Office

Timeline

Shift Lead

Partners Coffee
01.2025 - Current

Barista

Gotan
04.2024 - 12.2025

Barista

Starbucks
09.2022 - 02.2023

Barista

Gregory's Coffee
02.2022 - 09.2023

Associate Degree -

Cuny Borough of Manhattan Community College

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