Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Training
Generic

Mary Jane Jay

Springdale

Summary

Forward-thinking Operations Specialist bringing 17 years of expertise in Fee Program Management for the National Park Service. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems and deliver innovative improvement strategies. Forward thinker, anticipating the future needs of our Recreation Area during challenging times.

Overview

31
31
years of professional experience
1
1
Certification

Work History

Recreation Fee Specialist

National Park Service - Lake Roosevelt NRA (This is a federal job)
01.2025 - Current
  • Manage the Fee Program for Lake Roosevelt National Recreation Area: Direct day-to-day operations of a complex fee operation in a very linear park consisting of 27 campgrounds and 22 boat launches.
  • Keep Senior Management informed of Fee Program activities, advise them on fee related topics and laws. Advise Concessions Specialist on history of the park, fee operations and historical SUP's and CUA's.
  • Research compile and analyze data of internal and external operations to identify trends and ways to improve our program. Design and implement the new plans according to research preformed.
  • Monitor and evaluate the Fee Program to anticipate and prevent risks. Develop spreadsheets to track potential risks and track inventory. Monitor the fee program to ensure the safety of the employees. Advise management in ways of improving their safety.
  • Analyze and evaluate financial data for market pricing. Review comparability studies for private, local, state and other governmental agency fee rates to ensure organization fee rates are similar with the surrounding communities.
  • Conduct civic engagement, reach out to visitors and keep apprised of the needs of the visitor to assure our program meets their needs while staying within the mission of the park service.
  • Work with Human Resource staff in recruitment and hiring activities.
  • Hire and supervise up to 3 Recreation Fee Technicians and 1 Career Seasonal Recreation Fee Technician
  • Hire and supervise up to 14 Campground Hosts
  • Assure park-wide consistency in implementing all approved procedures and guidelines according to RM22
  • Coordinate all formal fee collection training and serve as an instructor in the below listed classes.
  • Input and update the PMIS projects directly related to the fee operation.
  • Write Third Party Agreements for our 8 vendors selling Annual BL Passes.
  • Work directly with recreation.gov and pay.gov for our cashless system.
  • Supervisor: Julia Treu-Fowler (509-754-7807)
  • Okay to contact this Supervisor: Yes

Supervisory Recreation Fee Technician

National Park Service - Lake Roosevelt NRA (This is a federal job)
02.2022 - 01.2025
  • Manage the Fee Program for Lake Roosevelt National Recreation Area:
  • See Bullets for the Recreation Fee Specialists. It's the same position as this but was given a new title.
  • Supervisor: Julia Treu-Fowler (509-754-7807)
  • Okay to contact this Supervisor: Yes

Supervisory Fee Program Coordinator

National Park Service (This is a federal job)
03.2009 - 02.2022
  • Manage the Fee Program for Lake Roosevelt National Recreation Area:
  • See Bullets for Recreation Fee Technician and Recreation Fee Specialist. Same position they gave me a new title.
  • Special Use Permits:
  • Receive and review all requests for Special Events (Sailing Regatta, Fishing Tournaments, Weddings, Spreading of Ashes, Triathlons, etc). I also review and write the existing grazing permits and new/existing Water Utility Pipeline Permits.
  • Supervisor: Craig Brouwer-Retired Chief Ranger (360-739-1264)
  • Okay to contact this Supervisor: Yes

Visitor Use Assistant

National Park Service (This is a federal job)
07.2008 - 03.2009
  • VUA-Ranger , GS-303-04
  • Responsible for checking reservations and fee compliance for the boat launches and campgrounds.
  • Track visitor statistics and keep visitors apprised of our regulations.
  • Supervisor: Karl Pearson (208-527-1321)
  • Okay to contact this Supervisor: Yes

Night Auditor

Comfort Inn North
06.2005 - 06.2008
  • Front Desk Agent
  • I work as a Front Desk Agent for a Choice Hotel. I book reservations, as well as, check the guests in and out of the hotel. I manage any of the problems that may arise such as referring complaints, to the appropriate dept so that they can be addressed in a timely manner. I deal with the public to make sure that they have the best experience possible while staying at our hotel. I also worked as the Night Auditor for this hotel. During this position I was the only employee on duty. So I not only was in charge of making sure that all the billing was correct, but also took care of any housekeeping or maintenance problems that may have occurred. The computer program that we use is Profit Manager. (Contact Supervisor: no, Supervisor's Name Shaun Springer, Supervisor's Phone: Business is no longer Comfort Inn North)

Safety Lt.

Stevens County Fire District 1
03.1998 - 12.2004
  • Safety Lt.
  • As a volunteer Fire Fighter/EMT-I I fought both structural, as well as, wildland fires. I also responded as an EMT-I. Engaged in all aspects of fighting fire ranging from driving the apparatus, to extinguishing fires, initial attack, digging fire lines, dragging hose, rescue etc. Ran the extrication equipment at Motor Vehicle accidents and responded to medical calls. Was an Emergency Medical Technician Intermediate. Stabilized and packaged the patient so that they were ready for transport once the ambulance arrived. As a BLS Instructor I taught CPR classes for SCFD1 and evaluated students in other Basic Life Support classes. Served as the Safety Lt. for my station. Ensured the safety of our Fire Fighters at the station as well as on scene. Have taken several classes throughout the years ranging from basic to advanced fire fighter classes both structural and wildland. Leadership, Medstar, helitack and various medical classes. (Contact Supervisor: Yes, Supervisor's Name: Capt. Shannon Norris, Supervisor's Phone: (509) 258-7329)

Emergency Medical Technician - Intermediate

Spokane Tribal Ambulance
02.2002 - 07.2004
  • Emergency Medical Technician Intermediate
  • I worked both as a paid employee, as well as a volunteer. Responded to all medical and trauma calls. Stabilized the patients and then transported them to the hospital. Performed Basic Life Support skills such as control of bleeding, treating cardiac, stroke, gunshot wounds, knife wounds etc. In addition to this I also did IV/drug therapy for those patients in need of such skills. (Contact Supervisor: Yes, Supervisor's Name: Jack LeBret, Supervisor's Phone: (509) 258-9452)
  • Supervisor: Jack LeBret (509-259-9452)
  • Okay to contact this Supervisor: Yes

Nurses Assistant

VA Medical Center (This is a federal job)
03.2000 - 02.2002
  • Nurses Assistant , 0621
  • I worked as a nurses assistant. Performed skills such as taking vital signs and logging them into the computer. Also did dressing changes, assisted in feeding, and basic care for the patients. I assisted the nurses is whatever tasks they were doing. (Contact Supervisor: Yes, Supervisor's Name: Mary Ann Corman, Supervisor's Phone: (509) 434-7004)
  • Supervisor: Mary Ann Corman (509-434-7004)
  • Okay to contact this Supervisor: Yes

Checkpoint Security Supervisor

Olympic Security
03.1998 - 03.2000
  • Checkpoint Security Supervisor
  • Supervised the security checkpoint at Spokane International Airport. Trained new employees how to detect various weapons and bombs. In addition to this I constantly tested employees by trying to sneak various weapons and bombs through the screening area. Had to make on the spot decisions as to which questionable articles would be allowed through the screening area and onto the planes. In addition to this I had to defuse possible hostile situations between passengers and screeners.
  • Supervisor: Susan Nash (509-954-8710)
  • Okay to contact this Supervisor: Yes

Lightweight Wheeled Vehicle Mechanic

US Army
07.1994 - 07.1997
  • Light Wheeled Vehicle Mechanic , 63B
  • Served three years as a soldier in the US Army. Worked as a Light Wheeled Vehicle Mechanic. Performed scheduled maintenance on diesel vehicles 5 tons and below. Trouble shot problems and switched out parts at my appropriate level. In addition to my duties as a mechanic I performed the normal duties as a soldier. We went out into the field regularly on maneuvers. Trained new soldiers to my unit. Supervised drivers as they assisted me with maintenance on their vehicles. Maintained all my weapon and survival skills and received an honorable discharge. (Contact Supervisor: Yes, Supervisor's Name: Sgt Quillens, Supervisor's Phone: (910) 432-2453)

Education

Associate's degree -

Spokane Community College
Spokane, WA
12.2008

Some college - Music Education

Washington State University
Pullman, WA

Some college - Information Technology

Salish Kootenai/Spokane Tribal College
Wellpinit, WA

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management

Affiliations

Boy Scouts of America - Former Scout Leader and Order of the Arrow Troop Representative

Certification

Relevant Coursework, Licensures and Certifications: I have four Associates degrees in Natural Resources. They are 1. Forestry 2. Water/Soil biologist 3. Parks/Recreation and 4. Wildlife Biology/Fisheries. Some classes include Dendrology, Wildlife Biology, Plant Biology, Hydrology, Chainsaws, Forest Harvesting, Forest Inventory, Silviculture, GIS, Surveying, GPS, Aerial Maps and Photos, Environmental Conservation, Soil Science, Environmental Planning and various computer classes.

Timeline

Recreation Fee Specialist

National Park Service - Lake Roosevelt NRA (This is a federal job)
01.2025 - Current

Supervisory Recreation Fee Technician

National Park Service - Lake Roosevelt NRA (This is a federal job)
02.2022 - 01.2025

Supervisory Fee Program Coordinator

National Park Service (This is a federal job)
03.2009 - 02.2022

Visitor Use Assistant

National Park Service (This is a federal job)
07.2008 - 03.2009

Night Auditor

Comfort Inn North
06.2005 - 06.2008

Emergency Medical Technician - Intermediate

Spokane Tribal Ambulance
02.2002 - 07.2004

Nurses Assistant

VA Medical Center (This is a federal job)
03.2000 - 02.2002

Safety Lt.

Stevens County Fire District 1
03.1998 - 12.2004

Checkpoint Security Supervisor

Olympic Security
03.1998 - 03.2000

Lightweight Wheeled Vehicle Mechanic

US Army
07.1994 - 07.1997

Some college - Music Education

Washington State University

Some college - Information Technology

Salish Kootenai/Spokane Tribal College

Associate's degree -

Spokane Community College

Training

  • Fee Supervisory Training Workshop - Oct 9, 2009 & March 24, 2017
  • Special Permit Use Training - Omaha, NE - 2010?
  • Taking Flight - April 2024
  • NPS Fundamentals - March 17, 2011
  • How to Succeed with Volunteers- Feb 18, 2010 & Dec 1, 2016
  • Operational Leadership Oct 2016
  • Class for writing EPAPS and Position Descriptions Feb 8, 2013

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