Mary-Kate Smith
Portland,OR
Summary
Experienced operations professional with a proven track record in effectively managing teams, optimizing processes, and achieving business growth. Proficient in delivering exceptional customer service, implementing efficient inventory management systems, and providing comprehensive staff training. Demonstrates expertise in the beauty and service industries, complemented by hands-on experience in successfully running a personal business. Recognized for cultivating positive client relationships and driving operational efficiency.
Overview
7
7
years of professional experience
Work History
Director of Business Development
Portfolio Assist
02.2024 - Current
- Supporting portfolio management operations, including administrative tasks, client communication, and coordination of business activities
- Assist in project management and organization of key deliverables for client accounts
- Maintain client relationships through consistent communication, addressing inquiries, and providing regular updates on portfolio performance
Owner & Operator
MK Wax and Skin
07.2020 - Current
- Oversaw all aspects of operations, including client scheduling, product ordering, and financial management
- Built a loyal client base through excellent service and personalized treatment plans
- Developed and executed marketing strategies, increasing customer retention and new client acquisition
General Manager
Bogza Coffee
10.2017 - 09.2019
- Streamlined inventory management and ordering processes, reducing waste and increasing profitability
- Trained and mentored staff to ensure high-quality customer service and operational efficiency
- Handled financial responsibilities, including daily cash management, budgeting, and sales reporting
Education
West Albany High School
Albany, OREsthetics License -
Aveda Institute of Portland
Portland, OR09.2019
Skills
- Process Optimization
- Leadership Development
- Inventory Management
- Customer Relationship Development
- Business Growth Initiatives
- Financial Management & Reporting
Websites
Timeline
Director of Business Development
Portfolio Assist
02.2024 - Current
Owner & Operator
MK Wax and Skin
07.2020 - Current
General Manager
Bogza Coffee
10.2017 - 09.2019
West Albany High School
Esthetics License -
Aveda Institute of Portland
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