Mary Kelley
Lodi,WI
Summary
Proven expertise in clerical support and customer service, demonstrated at Camping World and other key roles. Excelled in event preparation and complaint resolution, enhancing client engagement and operational efficiency. Skilled in training development, with a knack for fostering team excellence and achieving significant improvements in customer satisfaction.
Overview
29
29
years of professional experience
Work History
Office Assistant
Camping World
11.2023 - Current
- Delivered clerical support by handling range of routine and special requirements.
- Supported staff on special assignments and ad hoc projects.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Nanny
Seelow Family
08.2022 - 10.2023
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Played games, worked on puzzles, and read books to young children.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Assisted with light housekeeping duties as well as running errands.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
Guest Service Representative
Kwik Trip
07.2019 - 12.2022
- Collaborated with team members to handle guest requirements.
- Handled cash and credit card payments.
- Restocking shelves.
- Managed safety division.
- Trained and mentored new employees.
Corporate Support Expert
American Girl
10.1995 - 08.2019
- Provided expert customer service and technical support to clients.
- Provided timely business and financial support for key business decisions that increased corporate growth and improved client engagement.
- Researched complex issues across multiple databases and worked with support resources to resolve issues.
- Identified and removed obstacles in customer experience, supporting individual discovery through direct partnerships with General Manager and company leadership.
- Understood and supported social media impact on business and recognized red flags during conversations with dissatisfied consumers.
Education
Bachelor of Science - Elementary Education/Library Science
University of Wisconsin-Eau Claire
Eau Claire, WI05.1978
Skills
- Event preparation
- Invoice Processing
- Clerical Support
- Money handling abilities
- Training development aptitude
- Complaint resolution
- Data Entry
- Data Collection
- Product Knowledge
Timeline
Office Assistant
Camping World
11.2023 - Current
Nanny
Seelow Family
08.2022 - 10.2023
Guest Service Representative
Kwik Trip
07.2019 - 12.2022
Corporate Support Expert
American Girl
10.1995 - 08.2019
Bachelor of Science - Elementary Education/Library Science
University of Wisconsin-Eau Claire
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