Summary
Work History
Education
Skills
Timeline
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Mary Leslie

Ocala,FL

Summary

Dynamic leader with a proven track record at McGuffey’s Restaurants, enhancing operational efficiency and driving growth. Expert in menu management and excelling in hospitality, I've significantly boosted customer satisfaction and sales. Skilled in multitasking and interpersonal relations, I thrive in fast-paced environments, consistently achieving high performance metrics.

Work History

Host

Cody's Original Roadhouse
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Cashier

Winn Dixie Supermarket
  • Answered questions about store policies and addressed customer concerns.
  • Restocked and organized merchandise in front lanes.
  • Addressed customer needs and made product recommendations to increase sales.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

General Manager

McGuffey’s Restaurants
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability.
  • Trained and guided team members to maintain high productivity and performance metrics.

Education

Bachelor Of Science - Engineering

University of Tennessee
Knoxville, TN

Skills

  • Menu management
  • Telephone reception
  • Seating arrangements
  • Impression management
  • Hospitality and accommodation
  • Multitasking proficiency
  • Strong interpersonal skills
  • Guest complaint resolution

Timeline

Host

Cody's Original Roadhouse

Cashier

Winn Dixie Supermarket

General Manager

McGuffey’s Restaurants

Bachelor Of Science - Engineering

University of Tennessee

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