MARY LOTT
Andalusia,AL
Summary
Proven customer service representative with a focus on effective communication and teamwork. Skilled in training new team members and streamlining processes to improve service efficiency and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cashier
Piggly Wiggly Grocery Store
Andalusia, AL
03.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems
- Maintained accurate cash drawer balance throughout shifts
- Assisted customers with inquiries and product location to enhance shopping experience
- Trained new team members on checkout procedures and customer service standards
Customer Service Representative
VSA
Andalusia, AL
05.2014 - 03.2024
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with inquiries, ensuring prompt and accurate information delivery.
- Collaborated with team members to streamline service processes and improve response times.
- Documented customer interactions using CRM software to enhance service tracking and follow-up efficiency.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Manage over 50 calls per day.
Customer Service Cashier
Walmart
Pensacola, FL
05.2015 - 02.2022
- Processed customer transactions accurately using point-of-sale systems.
- Provided exceptional service, addressing inquiries and resolving issues efficiently.
- Maintained clean and organized checkout areas to enhance customer experience.
- Trained new cashiers on operational procedures and customer service standards.
Education
Associate Marketing - Marketing
Post University
Waterbury, CT08-2026
High School Diploma -
Andalusia High School
Andalusia, AL05-1982
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Certification
- American Management Association of Completion Training - June 17, 2024
- Certified Information Security Manager (CISM) nov. 24,2024
- Critical Skills and Knowledge in Understanding Unconscious Bias June 17,2024
- Accounting Essentials June10 2025
Timeline
Cashier
Piggly Wiggly Grocery Store
03.2025 - Current
Customer Service Cashier
Walmart
05.2015 - 02.2022
Customer Service Representative
VSA
05.2014 - 03.2024
Associate Marketing - Marketing
Post University
High School Diploma -
Andalusia High School