Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Mary Love

Chattahoochee Hills,GA

Summary

Dynamic and results-driven professional with extensive experience at JOANN Fabrics and Crafts, excelling in customer service and cash handling accuracy. Proven track record in training staff and enhancing store operations, leading to increased sales and customer loyalty. Adept at task delegation and maintaining a clean, organized environment for optimal performance.

Overview

41
41
years of professional experience

Work History

Key Holder

JOANN Fabrics and Crafts
10.2020 - 04.2025
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales.
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
  • Enhanced store security by meticulously following all opening and closing procedures.
  • Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
  • Conducted thorough audits of cash handling procedures, safeguarding against discrepancies.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Fostered culture of accountability and excellence, leading by example and encouraging team growth.
  • Managed store personnel by delegating tasks and supervising daily operations.

Zone Manager

Atlanta Journal Constitution
12.1983 - 05.2007
  • Evaluated employee performance regularly, providing constructive feedback for continuous improvement.
  • Oversaw distribution and logistics, reducing inefficiencies and streamlining processes for [Type] company.
  • Provided exceptional leadership during challenging situations, navigating unexpected obstacles with poise while keeping teams motivated towards achieving objectives.
  • Delivered consistent results under tight deadlines by prioritizing tasks efficiently in accordance with business goals.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

High School Diploma -

Tuscola Sr. High School
Waynesville, NC

Skills

  • Customer service
  • Cash handling
  • Cash handling accuracy
  • Training and mentoring
  • Store maintenance
  • Bank deposits
  • Staff training
  • Task delegation
  • Drawer counting
  • Opening and closing coordination

Interests

  • Crafting and DIY Projects
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Gardening

Timeline

Key Holder

JOANN Fabrics and Crafts
10.2020 - 04.2025

Zone Manager

Atlanta Journal Constitution
12.1983 - 05.2007

High School Diploma -

Tuscola Sr. High School

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