Mary-Lynn Johannes
Kihei,HI
Summary
Motivated individual who is highly experienced at Ruth's Chris Steakhouse, excelling in restaurant operations and guest relations. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Assistant Manager
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Trained servers, hosts, bussers, and bartenders on hospitality and safety procedures, enhancing team compliance and service quality.
- Managed floor coverage during busy service hours and coordinated opening and closing routines to maintain operational efficiency.
- Cross-trained in both Front of House and Back of House operations, providing flexible floor and kitchen support to ensure smooth service.
- Organized reservations, seating flow, and guest relations during fine dining service.
- Resolved guest concerns and service issues with calm, professional communication.
- Supervised daily operations including scheduling shifts, assigning duties.
- Conducted regular one-on-one meetings with employees to review performance, set priorities, and provide actionable feedback.
- Conducted interviews with potential candidates for open positions and provided input to HR on hiring decisions.
- Monitored bar inventory, product ordering, and updating wine menus for steakhouse operations.
Server
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Provided exceptional service to high volume of daily customers.
- Delivered polished tableside service in fine-dining steakhouse environment.
- Presented menu recommendations with detailed knowledge of steaks and wine pairings.
- Took accurate food and beverage orders using POS system.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
Bartender
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Crafted signature cocktails and classic drinks to enhance guest experience while adhering to Ruth's Chris Steakhouse standards.
- Recommended wine pairings and premium spirits for upscale steakhouse dining.
- Monitored liquor inventory and restocked beverage supplies to ensure uninterrupted service during peak hours.
- Supported servers and management during busy dinner and private dining shifts to maintain high service quality.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Food Runner
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Verified plate accuracy before running dishes to dining room.
- Coordinated with servers and hosts to time food service accurately.
- Communicated guest requests between kitchen staff and front-of-house team.
- Carried hot dishes safely across busy restaurant floors.
Busser
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Supported servers by delivering food, drinks, and needed supplies promptly.
- Assisted team members with guest requests and coordinated fast table turnover.
- Cleared tables, reset dining areas, and prepared service stations for guests.
- Refilled condiments, silverware, napkins, and glassware throughout dining room.
Hostess
Ruth's Chris Steakhouse
Wailea, Hawaii
02.2017 - Current
- Greeted guests warmly at Ruth's Chris Steakhouse, creating polished first impressions
- Escorted guests to tables and coordinated smooth dining room flow
- Managed reservations and waitlists using restaurant seating systems
- Communicated seating updates with servers, managers, and kitchen staff
- Answered phone calls and handled reservation requests professionally
Sales Associate
Lululemon
Wailea, Hawaii
04.2021 - 02.2026
- Processed sales transactions using POS register and payment systems.
- Shared product knowledge on athletic apparel, fabrics, and performance features.
- Supported visual merchandising standards across Lululemon sales floor.
- Replenished merchandise floor displays and organized stockroom inventory.
Busser
Fairmont Kea Lani
03.2019 - 06.2021
- Expedited food to tables to assist servers during busy periods.
- Maintained cleanliness of restaurant dining area throughout shift.
- Ensured that each table was properly set before seating guests.
Education
High School Diploma -
Maui High School
Kahului, HI05-2014
Skills
- Restaurant operations
- POS systems
- Scheduling coordination
- Inventory control
- Reservation management
- Staff training
- Guest engagement
Certification
- ServSafe Certification
References
Sanni Kirby
Phone: 808-283-0761
Storm Diaz
Phone: 808-856-1468
Steve Christner
Phone: 808-283-2193
Timeline
Sales Associate
Lululemon
04.2021 - 02.2026
Busser
Fairmont Kea Lani
03.2019 - 06.2021
Assistant Manager
Ruth's Chris Steakhouse
02.2017 - Current
Server
Ruth's Chris Steakhouse
02.2017 - Current
Bartender
Ruth's Chris Steakhouse
02.2017 - Current
Food Runner
Ruth's Chris Steakhouse
02.2017 - Current
Busser
Ruth's Chris Steakhouse
02.2017 - Current
Hostess
Ruth's Chris Steakhouse
02.2017 - Current
High School Diploma -
Maui High School