Mary Maldonado

• Supervising all aspects of the business ensuring all departments are taken care of and running efficiently to the needs of the business

• Ensuring we are meeting payroll and that hours our inline daily

• Assisting members with any issues or concerns

• Handling any safety concerns through the warehouse daily

• Assisted in maintaining a clean and organized store environment, resulting in increased sales and positive customer feedback.
• Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.
• Ensured accurate pricing of merchandise through diligent price tag verification, reducing discrepancies at the point of sale.
• Maintained excellent product knowledge, enabling prompt assistance to customers seeking specific items or recommendations.

• Supervising employees and training them to run refund systems efficiently

• Training employees to run CRM Membership system

• Assisting in any member issues or concerns

• Cross training employees from different departments on any membership changes or programs

• Running programs such as Citi Visa, Eblocks and Auto Billing Events

• Worked with CRM Membership system creating sign ups and handling any member issues or concerns.

• Refund registers doing adjustments for members

• Using As400 and its different options for members shopping history and item’s inquiry.

•Worked in fast pace environment assisting Cashiers boxing members goods

• Assisting with item checks on As400

• Going for runs on floor for members

• Working member service checking cards at entrance and receipts at exit.

• Cashiering when needed

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.

• Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.