Mary McGlasson
Holmes,NY
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
21
21
years of professional experience
Work History
Store Manager
Hawley Lane Shoes
Danbury, CT
09.2019 - Current
- Developed a new store from the ground up in 2 different locations.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices. Increased Sales by over 20% from 2021.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Performed statistical analyses to gather data for operational and forecast team needs
Child Daycare Worker
Liz Monaco- Daycare Provider
Carmel, New York
04.2013 - 09.2019
- Taught children to organize toys, wash hands and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Meticulously sanitized toys and play equipment.
- Met with parents about daily activities, positive developments and issues.
- Monitored entrances and exits to maintain safety and organized environments.
- Kept notes of behavior issues, food served and medications administered to children.
Store Manager
Avenue
Danbury, CT
09.2016 - 08.2019
- Developed new store location from ground up by hiring and training efficient team.
- Leaded the entire company with the best inventory results every inventory period. Top 1% in shrinkage results.
- Analyzed and interpreted store trends to facilitate planning.
- Bolstered sales volume by implementing incentive program and initiating advanced employee training.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control and store opening and closing procedures.
Store Manager / District Training Manager
Big M Inc. Mandees
Mahopac, New York
11.1996 - 05.2005
- Established succession planning by training and mentoring associates into leadership positions.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
Education
Associate's Degree - Fashion Merchandising/Retail & Advertising
Briarwood College
Southington, Connecticut06.1987
Skills
- POS Inventory System Operation
- Customer Satisfaction
- Visual Displays/Merchandising
- Performance Goals
- Continuous Development
- Inventory Management and Control
- Shrinkage Prevention
- Policies and Procedures
Timeline
Store Manager
Hawley Lane Shoes
09.2019 - Current
Store Manager
Avenue
09.2016 - 08.2019
Child Daycare Worker
Liz Monaco- Daycare Provider
04.2013 - 09.2019
Store Manager / District Training Manager
Big M Inc. Mandees
11.1996 - 05.2005
Associate's Degree - Fashion Merchandising/Retail & Advertising
Briarwood College
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