Mary Melendez
Amarillo,TX
Summary
Organized Registration Assistant known for high productivity and efficient task completion. Specialize in data entry accuracy, customer service, and process improvement. Excel in communication, teamwork, and adaptability to ensure seamless registration processes and positive client interactions.
Overview
40
40
years of professional experience
Work History
Office Coordinator
BSA Wound Care
Amarillo, TX
08.2022 - Current
- Supported front office operations to deliver optimal patient care and maintain smooth daily workflow, including patient scheduling, check-in/check-out, payment processing, filing, and insurance verification.
- Scheduled up to 30 patients daily based on wound severity, bed availability, and need for wound vac.
- Completed, signed, and scanned all registration documents into the system.
- Scheduling most incoming referrals
- Coordinated multiple tasks to ensure efficient office operations, facilitating patient check-ins, managing phone communications, and addressing internal needs
Bookkeeper
Greenwood Home Owner Association
Amarillo, Texas
10.2018 - 10.2022
- Delivered financial statements quarterly to clients
- Tracked and organized payments and expenses in Quickbooks for accurate financial reporting
- Generated monthly accounting reports to summarize financial activities and support decision-making
Technical Support
Hi-Plains Systems, Inc
Amarillo, TX
10.1986 - 08.2022
- Engaged with customers via phone and email, identified issues and guided them through troubleshooting to achieve optimal solutions. Effectively handle high volume call flow, responding quickly and efficiently to software and technical support needs. Oversee development and testing of new products prior to release, assisting development team in bug identification and resolution.
- Highlighted significant achievements
- Successfully increased client retention and new account acquisition through high quality and efficient support services
- Increased client retention and new account acquisition by providing high-quality, efficient support services.
- Fielded over 75% of 7k incoming calls annually, the highest volume among technical support staff.
- Experience with Microsoft Outlook, Word, Excel
Education
High School Diploma -
Tascosa High School
Amarillo, TXSkills
- Appointment coordination
- Patient intake
- Insurance eligibility
- Health information management
Timeline
Office Coordinator
BSA Wound Care
08.2022 - Current
Bookkeeper
Greenwood Home Owner Association
10.2018 - 10.2022
Technical Support
Hi-Plains Systems, Inc
10.1986 - 08.2022
High School Diploma -
Tascosa High School