MARY MICHAEL - Front Counter Operations & Financial Lead(Cashier) - Texas Chicken & Burger

Summary

Detail-oriented and high-performing professional with over 1.5 years of experience in high-volume cash logistics, team leadership, and premium customer service. Proven track record of operational excellence, routinely trusted to execute store opening/closing audits, reconcile daily ledger balances, and safeguard physical financial assets. Fluent in English, Urdu, Hindi, and Punjabi, offering an exceptional ability to engage and support diverse client demographics. Expert at utilizing POS systems and digital operating tools to maintain flawless workflow accuracy. Poised to transition this robust background in compliance and financial integrity into a Bank Teller role.

Overview

1

year of professional experience

Work History

Front Counter Operations & Financial Lead(Cashier)

Texas Chicken & Burger

Philadelphia

04.2025 - Current

Financial Ledger Custody: Entrusted with full accountability for a high-volume point-of-sale (POS) terminal, processing hundreds of cash, credit, and digital transactions daily while maintaining a flawless 100% daily balance record.
Workforce Training Leadership: Appointed by management to lead the onboarding and professional development of newly hired staff, translating complex corporate operating standards into actionable workflows to drive team performance.
Security& Compliance : Trusted with full structural responsibility to execute daily opening and closing protocols, auditing facility security systems, managing physical assets, and safeguarding cash balances for bank drop-offs.
Advanced De-escalation & Guest Retention: Served as the primary face of the brand, utilizing strong problem-solving and communication skills to resolve complex client inquiries, improve guest experience, and optimize retention metrics.
Data Entry & Compliance Audits: Maintained real-time electronic logs of inventory shifts and guest feedback while strictly enforcing local health and safety regulations to guarantee a risk-free environment.

Education

GED -

Pennsylvania Department of Education

Pennsylvania

01.2026 - 05.2026

Skills

Financial & Cash Logistics: High-volume cash register custody, POS terminal data entries, daily ledger reconciliations, cash drawer auditing
Operational Control: Facility opening/closing protocols, security system management, asset protection, and regulatory compliance
Client Relation&Communication: Fluent in English, Urdu, Hindi, and Punjabi; Highly skilled in cross-cultural client management and professional phone etiquette

Talent development: Onboarding leadership, peer mentoring, standard operating procedure(SOP) training, and performance evaluations
Technical Proficiencies: Proficient in Google Docs/Sheets, Windows/Mac OS, automated database logging, Zoom, and mobile communication

Languages

English, Urdu, Punjabi, Hindi

Additional Information& Availability

Fully authorized to work in the United States with clean background verification availability., Fast typing speed (high-WPM accuracy), expert smartphone/laptop integration, advanced task tracking via digital apps., Flexible/Open availability for corporate morning, daytime, and structured shift schedules.