Mary Miller
West Monroe,LA
Summary
Dynamic sales professional with extensive experience at Dollar General, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and cash handling. Recognized for optimizing inventory management and training associates, driving operational efficiency and fostering a collaborative work environment.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Sales Associate
Sam's Club
Monroe,Louisiana
01.2023 - 10.2025
- Assisted customers in locating products and provided information on promotions.
- Maintained cleanliness and organization of sales floor to enhance customer experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy in cash handling.
- Collaborated with team members to restock shelves and manage inventory levels effectively.
- Participated in training sessions to stay updated on product knowledge and sales techniques.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction and loyalty.
Lead Sales Associate
Dollar General
West Monroe, LA
03.2022 - 01.2023
- Supervised daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new associates, enhancing team performance and customer service skills.
- Managed inventory levels, optimizing stock availability and reducing discrepancies.
- Analyzed sales data to identify trends, improving product placement and promotional strategies.
- Collaborated with management to implement cost-saving initiatives, increasing overall store efficiency.
- Assisted in developing merchandising displays that enhanced customer engagement and sales performance.
- Resolved customer inquiries and complaints promptly, fostering a positive shopping experience.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
Assistant Manager
USA Travel Plaza
West Monroe, LA
08.2019 - 03.2022
- Assisted team in daily operations, ensuring smooth service flow and customer satisfaction.
- Coordinated training sessions for new employees, enhancing onboarding experience and support.
- Implemented inventory management practices, reducing waste and improving stock accuracy.
- Analyzed customer feedback to identify service improvement areas and enhance guest experiences.
- Monitored compliance with health and safety regulations, ensuring adherence across all operations.
- Evaluated performance metrics regularly to drive continuous improvement and operational excellence.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Customer Service Supervisor
WalMart
West Monroe, LA
05.2013 - 08.2019
- Trained new associates on effective communication and conflict resolution strategies.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Collaborated with management to create training materials focused on customer engagement techniques.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Created customer support strategies to increase customer retention.
- Monitored front areas so that questions could be promptly addressed.
- Kept high average of performance evaluations.
Education
High School Diploma - General Studies
Winsboro High School
Winnsboro, LA05.1995
Skills
- Customer Service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Problem-solving
- Multi-tasking strength
- Cash handling
- Exceptional customer service
- Money handling
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Store opening and closing
- Retail store operations
- Sales training
- Payment processing
- Written and oral communication skills
Timeline
Sales Associate
Sam's Club
01.2023 - 10.2025
Lead Sales Associate
Dollar General
03.2022 - 01.2023
Assistant Manager
USA Travel Plaza
08.2019 - 03.2022
Customer Service Supervisor
WalMart
05.2013 - 08.2019
High School Diploma - General Studies
Winsboro High School