Mary Montes-Martinez
Rialto,USA
Summary
Administrative Specialist and Program Technician II adept at processing information and supporting clients in navigating services. Expertise in organizing documentation and meetings, combined with strong data entry skills, ensures operational efficiency and effective communication in all interactions.
Overview
1
1
Language
25
25
years of professional experience
Work History
Administrative Specialist
Support Claim Services Inc
Melville, New York
09.2025 - Current
- Prepared correspondence, memos, presentations, spreadsheets, and databases using MS Office programs.
- Coordinated client and team meetings, enhancing collaboration and communication across departments.
- Provided administrative support, including scheduling appointments and organizing meetings.
- Developed and maintained filing systems for both paper and electronic records.
- Processed incoming mail daily, sorting into appropriate categories for distribution or filing.
- Researched and compiled statistical reports, providing crucial information for decision-making organization-wide.
- Performed data entry tasks accurately and promptly to maintain data integrity.
- Addressed client inquiries regarding product features and services, ensuring clear understanding and satisfaction.
Program Technician II
Employment Development Department
Van Nuys, CA
07.2024 - 09.2025
- Contacted program applicants to gather enrollment information, documentation, and signatures, facilitating timely application processing.
- Called customers and medical professionals to request sensitive program information, ensuring accuracy and completeness of applications.
- Review and process forms requesting information from claimants and medical professionals. To reduce application delays.
- Increased customer service success rates by quickly resolving issues.
- Use Teams, Outlook, and Excel programs to communicate with staff and customers.
- Distributed informational materials and enrollment forms to potential program users, increasing awareness and accessibility of program offerings.
- Used computers to generate and process automated program forms.
- Work in a fast-paced environment that requires little to no supervision.
Motor Vehicle Representative
Department of Motor Vehicles
Compton, CA
05.2019 - 06.2024
- Greeted and served customers by efficiently processing driver's licenses, identification cards, and vehicle transactions to enhance customer satisfaction.
- Accurately process transactions in a fast-paced environment.
- Processed payments for fines and fees, maintained accurate cash drawers, issued receipts, and updated account records to ensure financial accuracy.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies, and customer service techniques.
- Provided bilingual translation services to bridge communication gaps between staff and customers, ensuring clarity and understanding.
- Knowledgeable of State office policies and procedures.
Paraeducator, Special Education
Los Angeles County Office of Education
Lawndale, CA
09.2001 - 09.2013
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided tailored support to students through accommodations, assistance with feeding and personal care, enhancing their overall well-being.
- Interacted daily with students through physical and verbal communication, fostering positive relationships and encouraging participation.
- Collaborated with the teacher to create a customized classroom environment integral to students' needs.
- Collaborated with team to maintain organized records of student goals and objectives, ensuring clarity in tracking progress.
- Completed 1000 hours of training on autism fundamentals.
Education
Accounting Office Specialist/Basic Tax Prep - Accounting, Business, bookkeeping, math, tax preparation & intro to computers
ICDC College
Culver City, CA03-2014
Early Childhood Teaching Certificate - Childhood Development
Cerritos College
Norwalk, CA05-1999
Skills
- Administrative support and organization
- Microsoft Office proficiency
- Data entry accuracy
- File management
- Call center operations expertise
- Claims processing
- Procedure implementation
- Time management skills
- Multitasking abilities
- Complaint resolution
- De-escalation techniques
- Interpretation assistance
- Data protection
- Punctuality and reliability
- High-energy work ethic
Languages
Spanish
Professional
Timeline
Administrative Specialist
Support Claim Services Inc
09.2025 - Current
Program Technician II
Employment Development Department
07.2024 - 09.2025
Motor Vehicle Representative
Department of Motor Vehicles
05.2019 - 06.2024
Paraeducator, Special Education
Los Angeles County Office of Education
09.2001 - 09.2013
Accounting Office Specialist/Basic Tax Prep - Accounting, Business, bookkeeping, math, tax preparation & intro to computers
ICDC College
Early Childhood Teaching Certificate - Childhood Development
Cerritos College