Mary Montgomery
Lindale
Summary
Healthcare professional with solid background in patient advocacy and care coordination, ready to contribute effectively in new role. Known for driving patient satisfaction by facilitating access to necessary services while maintaining high standards of care. Collaborative and adaptable, consistently supporting team goals and navigating changing healthcare environments.
Overview
15
15
years of professional experience
Work History
Care Advocate
Wellmed Medical Management
12.2021 - Current
- Facilitated care coordination between patients and healthcare providers to enhance patient outcomes.
- Managed patient inquiries and concerns, providing timely resolutions to ensure satisfaction.
- Assisted high-risk patients discharging from an acute setting to schedule post-discharge follow up appts.
- Completed referrals to SW on high-risk patients when needed.
- Prepared documents and reports for clinical reviews and discharge plans.
- Educated patients about available resources, enabling informed decision-making regarding their care options.
- Entered timely and accurate data into electronic medical records to communicate member needs.
- Provided empathetic support to patients during challenging times, fostering trust and strong rapport.
- Provided assistance to a team of nurses, when needed, and worked with them on various projects.
Patient Care Facilitator
UT Health Science Center at Tyler
10.2015 - 12.2021
- Coordinated patient care activities across multidisciplinary teams to enhance treatment outcomes.
- Managed patient scheduling and follow-up processes, ensuring timely access to healthcare services.
- Utilized electronic health record systems proficiently for accurate documentation purposes.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responsible for office needs: Work orders, minor repairs, and setting up workstations/phones.
- Completed office referrals for all patients.
ER Registrar
IASIS Healthcare LLC
01.2014 - 06.2015
- Managed patient intake processes to ensure timely registration and accurate data entry.
- Coordinated with nursing staff to facilitate efficient patient flow in emergency department.
- Implemented electronic health record systems to enhance data accuracy and accessibility.
- Trained new registrars on procedures, software usage, and customer service standards.
Admissions Coordinator
Winnie Community Hospital
12.2010 - 11.2013
- Coordinated admissions process to ensure timely patient intake and scheduling.
- Assisted patients with application forms and eligibility requirements, enhancing overall experience.
- Maintained accurate patient records in electronic health systems for compliance and accessibility.
- Communicated effectively with medical staff to streamline admission workflows and improve patient flow.
Education
High School Diploma -
J. Frank Dobie High School
Houston, TXNursing
Tyler Junior College
Tyler, TXSkills
- Strong organization
- Data verification
- Client relations
- Medical admissions processes
- Process management
- Healthcare systems
Timeline
Care Advocate
Wellmed Medical Management
12.2021 - Current
Patient Care Facilitator
UT Health Science Center at Tyler
10.2015 - 12.2021
ER Registrar
IASIS Healthcare LLC
01.2014 - 06.2015
Admissions Coordinator
Winnie Community Hospital
12.2010 - 11.2013
High School Diploma -
J. Frank Dobie High School
Nursing
Tyler Junior College