Mary Murphy

• Trained private clients in their own home or personal gym providing a personalized fitness program for clients that did want to or were unable to go to a gym.
• Helped clients reach their goals in regard to weight loss, mobility, function, strength, endurance and nutrition.
• Ran a variety of outdoor weekly boot camps.
• Hosted a monthly two hour yoga class for women at a retreat center.

• Marketed and sold personal training packages, boot camp memberships, and monthly yoga events utilizing social media, email marketing, advertisements and other marketing strategies to attract new clients.

• Reduced customer complaints by proactively identifying potential issues and implementing solutions.
• Enhanced customer satisfaction by addressing and resolving complex issues in a timely manner.
• Created Spanish call scripts and call templates for bilingual reps.
• Coached and mentored team members to improve their language skills and overall performance.
• Collaborated with other departments for seamless coordination during escalated situations or special requests.
• Was involved in the sales department and brought in leads for sales team member.

• Raised significant funds by

executing effective fundraising campaigns.

• Offered excellent customer service to donors and sponsors to enhance relationships and increase funding.
• Raised awareness and support for the fundraising mission that was for veterans suffering from PTSD.
• Created and fun and enjoyable events to keep participants engaged and wanting to contribute.

• Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
• Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
• Boosted sales through effective customer service, customer engagement and interaction.
• Educated consumers about product benefits, leading to increased interest and sales conversions.
• Successfully ran events at various locations and venues delivering memorable experiences through knowledge of products, engaging booth designs and compelling interactions with customer.
• Designed, filled, and arranged eye-catching product floorsets to increase sales.