Mary Nunn

Check in incoming patients

Verified and preauthorized appointments

Answer all incoming calls

Ran daily reports and handled any insurance issues

• Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
• Developed comprehensive standard operating procedures to guide the housekeeping team in delivering consistent service quality.
• Assisted in budget creation for the Housekeeping Department, ensuring accurate forecasting of expenses related to staffing, supplies, equipment, and other costs.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
• Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
• Established strong relationships with vendors to negotiate favorable pricing on linens, amenities, and cleaning products.

• Fostered a positive work environment by addressing employee schedule concerns in a timely manner and with empathy.
• Developed strong working relationships with management and executive team through effective scheduling and communication skills.
• Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
• Worked with manager and supervisor to plan and coordinate production schedules.
• Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
• Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
• Enhanced team efficiency by streamlining appointment scheduling processes.