Overview
Work History
Education
Skills
Education and Training
Languages
References
Personal Information
References
Timeline
SalesAssociate

Mary Olivia Mooney

Hurst,Texas

Overview

30
30
years of professional experience

Work History

Sales Associate

Moritz Kia
Hurst, TX
08.2024 - 05.2025
  • Assisted customers in selecting vehicles based on needs and preferences.
  • Conducted test drives to showcase vehicle features and performance.
  • Negotiated pricing and financing options with potential buyers.
  • Maintained knowledge of current inventory and market trends.
  • Built relationships with customers to encourage repeat business.
  • Collaborated with finance team to process sales paperwork efficiently.
  • Provided product demonstrations highlighting key features and benefits.
  • Managed follow-ups with customers post-sale for satisfaction feedback.
  • Developed relationships with potential buyers through phone calls and emails.
  • Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.
  • Greeted customers and provided product information.
  • Conducted test drives for prospective buyers.
  • Ensured that all paperwork was completed accurately before submitting it to the dealership's finance office.
  • Assisted customers in making informed decisions about the cars they were interested in purchasing.
  • Provided follow-up customer service after a car sale was completed.
  • Advised customers on financing options and warranties available for their purchase.
  • Maintained customer satisfaction by providing prompt, reliable service.
  • Negotiated prices with customers who wanted to buy used cars from the dealership's lot.
  • Attended weekly staff meetings to discuss new marketing initiatives and customer feedback.
  • Presented persuasive arguments to close deals quickly while maintaining high profit margins for the dealership.
  • Prepared sales contracts, collected payments and coordinated vehicle delivery with service department.
  • Performed data entry tasks into dealer management software programs such as Reynolds and Reynolds or CDK Global DMS systems.
  • Participated in trade shows and other industry events in order to promote products offered by the dealership.
  • Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
  • Created detailed reports of daily sales activities for management review.
  • Inspected vehicles regularly to ensure they met safety standards prior to being put up for sale.
  • Researched local, state, and federal laws regarding auto sales regulations when necessary.
  • Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
  • Followed up with customers to build long-term relationships and successful referrals.
  • Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
  • Educated customers about sales processes, warranty requirements and service standards.
  • Analyzed customer needs to make suitable product recommendations and demonstrations.
  • Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
  • Consistently exceeded quotas by pursuing and closing sales.
  • Maintained high referrals and consistent repeat business due to first-rate customer service standards.
  • Maintained up-to-date database of sales contacts and customer information.
  • Scheduled automotive deliveries with vendors and customers.
  • Checked purchased vehicles at delivery time for damage and completed remaining preparations.
  • Adhered to standards of quality and service and industry regulations.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Described merchandise and explained use, operation and care.
  • Computed purchases and received and processed cash or credit payment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Placed special orders or called other stores to find desired items.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Prepared merchandise for purchase or rental.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Bagged or packaged purchases and wrapped gifts.

Sales Associate

Moritz Kia
Hurst, TX
08.2024 - 05.2025
  • Assisted customers in selecting vehicles based on preferences and needs.
  • Explained vehicle features, warranties, and financing options to potential buyers.
  • Managed customer inquiries through phone, email, and in-person communication.
  • Coordinated vehicle deliveries and ensured customer satisfaction post-sale.
  • Collaborated with sales team to develop effective sales strategies and promotions.
  • Conducted follow-up calls to nurture customer relationships and gather feedback.
  • Trained new sales associates on dealership procedures and product knowledge.
  • Greeted customers and provided exceptional customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Handled customer complaints in a professional manner.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Prepared merchandise for purchase or rental.

Sales Associate

AT&T Store
Hurt, TX
01.2021 - 05.2024
  • Assisted customers with product selection and provided knowledgeable recommendations.
  • Processed transactions accurately and efficiently using point-of-sale systems.
  • Collaborated with team members to maintain a clean and organized sales floor.
  • Handled customer inquiries and resolved issues promptly to enhance satisfaction.
  • Conducted product demonstrations to educate customers on features and benefits.
  • Trained new associates on company policies and effective sales techniques.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed visual displays to highlight promotions and increase product visibility.
  • Greeted customers and provided exceptional customer service.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Handled customer complaints in a professional manner.
  • Worked with fellow sales team members to achieve group targets.
  • Answered incoming telephone calls to provide store, products and services information.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Used technology resources to assist customers in locating and selecting items.
  • Processed transactions using a point-of-sale system.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Upsold additional items based on customer interests and needs.
  • Demonstrated product features and benefits for customers' needs.
  • Received and displayed product shipments on store retail shelves upon delivery.
  • Developed promotional strategies to increase sales volume.
  • Attended weekly team meetings to review performance goals and objectives.
  • Conducted inventories on a regular basis to track stock levels.
  • Adhered to company initiatives and achieved established goals.
  • Tracked sales performance metrics to identify trends in market place.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Described merchandise and explained use, operation and care.
  • Placed special orders or called other stores to find desired items.
  • Prepared merchandise for purchase or rental.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained records related to sales for store management.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Managed inventory levels to ensure adequate stock for customer demands.

Merchant Services Business Development Specialist

JP Morgan Chase
Plano, Texas
01.2010 - 09.2019
  • Assisted clients with merchant service inquiries and account management.
  • Explained payment processing options to enhance customer understanding.
  • Facilitated onboarding for new merchants into the payment system.
  • Resolved technical issues related to payment terminals and software.
  • Conducted training sessions for clients on using merchant service tools.
  • Collaborated with sales teams to identify client needs and solutions.
  • Maintained accurate records of client interactions and service requests.
  • Monitored industry trends to provide informed support to clients.
  • Prepared presentations summarizing key findings from research conducted into market trends impacting merchant services providers.
  • Identified opportunities to upsell additional services or products.
  • Used cold calling and networking to sell products and services.
  • Assisted with the setup of merchant accounts and payment processing services.
  • Provided excellent customer service to merchants and clients by responding to inquiries in a timely manner.
  • Developed training materials for new employees on merchant services processes, industry best practices, and system usage.
  • Collaborated with marketing team members on promotional campaigns designed to increase merchant adoption rates.
  • Analyzed customer data to identify trends and suggest new products or services that would benefit them.
  • Conducted regular audits of merchant accounts to ensure compliance with regulations and standards.
  • Processed payments, refunds, and chargebacks for customers in accordance with company policies and procedures.
  • Monitored performance metrics such as total sales volume and average transaction size to assess effectiveness of current programs.
  • Provided detailed feedback on product features requested by merchants which helped inform future development efforts.
  • Created reports detailing monthly sales figures, revenue projections, customer satisfaction surveys.
  • Interfaced directly with customers via phone calls or emails providing guidance on payment processing options available.
  • Attended meetings with internal teams as well as external vendors to discuss strategies for improving customer experience.
  • Verified accuracy of all customer information before submitting applications for approval or processing payments.
  • Updated internal databases regularly with relevant information about merchants including contact details, payment preferences.
  • Performed quality assurance checks on software updates prior to deployment ensuring they meet established requirements.
  • Analyzed competitor offerings in order to develop pricing models that are competitive yet profitable for the organization.
  • Resolved technical issues related to credit card terminals and online transactions.
  • Investigated disputes raised by customers regarding their account activity or billing statements.
  • Identified areas of improvement within existing systems or processes used to process payments from customers.
  • Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
  • Increased repeat business using great customer service, problem-solving and conflict resolution skills.
  • Networked to build client base and promote products to new and existing clients.
  • Boosted sales by executing complete sales cycle process from prospecting leads through contract negotiations and close.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
  • Negotiated and closed deals with minimal oversight.
  • Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.
  • Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
  • Streamlined operational efficiencies by tracking quarterly and annual sales metrics.
  • Forecasted sales for different accounts and managed inventory to ensure sufficient products at each site.
  • Planned and followed through with inventory management for each store.
  • Initiated and monitored strategies for retaining and servicing accounts to maintain consistent revenue streams.
  • Developed senior leadership reports for corrective action planning.
  • Strengthened branding initiatives by coordinating annual events to maximize outreach.
  • Participated in training sessions to improve product knowledge and sales techniques.

Internal and External Loan Officer

Bank of America
Plano, Texas
01.1995 - 01.2010
  • Assisted clients in completing loan applications and gathering necessary documentation.
  • Evaluated credit histories to determine applicant eligibility for loan products.
  • Educated borrowers on various loan options and terms to facilitate informed decisions.
  • Collaborated with underwriters to ensure timely processing of loan approvals.
  • Maintained accurate records of all interactions and transactions in the loan system.
  • Conducted thorough assessments of financial statements for risk analysis purposes.
  • Provided exceptional customer service by addressing client inquiries and concerns promptly.
  • Coordinated with real estate agents to streamline the home financing process for clients.
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making.
  • Developed and maintained relationships with potential customers to increase loan business.
  • Delivered high levels of customer service to facilitate smooth processes.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Reviewed credit histories, income statements, and other financial information of loan applicants.
  • Approved or denied loan applications based on established guidelines.
  • Performed daily maintenance of loan applicant database.
  • Provided customer service support throughout the entire process from application through closing.
  • Collected past due loans, keeping credit and collateral exceptions within policy ranges.
  • Explained various types of loans available to customers and their associated terms and conditions.
  • Approved loan within specified limits or referred to appropriate approval level.
  • Met with applicants to obtain information for loan applications and answer questions about process.
  • Responded promptly to customer inquiries regarding their accounts or other matters related to consumer lending operations.
  • Processed payments received from borrowers in accordance with established policies and procedures.
  • Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
  • Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
  • Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
  • Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
  • Performed quality assurance reviews on all closed loans for compliance purposes.
  • Managed pipeline for originated loans through closing and complete required management reports.
  • Conducted risk analysis to identify potential losses associated with certain loans.
  • Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
  • Negotiated terms and conditions of loan contracts.
  • Identified opportunities for cross-selling additional products and services.
  • Improved loan applications and documentation by informing applicant of additional requirements.
  • Counseled clients on debt management and repayment plans.
  • Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
  • Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
  • Attended periodic training sessions related to consumer lending operations.
  • Prepared reports detailing loan portfolio performance metrics.
  • Participated in community events to promote bank's consumer lending services.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Assisted in the development of new products and services for loan customers.
  • Monitored changes in relevant federal regulations related to lending practices.
  • Researched investor guidelines and kept up to date on program changes that affected loan processing or origination.
  • Adhered to federal and state compliance guidelines relative to retail mortgage lending.
  • Informed customers of loan application requirements and deadlines.
  • Approved or denied loan applications and explained reasoning behind decisions.
  • Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
  • Met with applicants to obtain information for loan applications and answer questions about processes.
  • Developed loan contracts and explained contract terms to clients.
  • Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
  • Updated client account information and records in company databases.
  • Stayed abreast of lending regulations, industry trends and market rates.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Set up debt payment plans based on client credit, income and assets.
  • Identified valuable solutions for customers with credit problems.
  • Collaborated with company teams to expedite loan approval processes.
  • Prepared reports for customers with delinquent and irreconcilable accounts.
  • Evaluated and approved loan applications based on established criteria.

Education

High School Diploma -

Kilgore College
Kilgore, TX
01-1985

Business Management - Business Management

Kilgore College
Kilgore, TX
01-1985

Skills

  • Result oriented sales professional with vast experience in the banking industry
  • Responsible, organized and efficient performing any assigned task
  • Honest and friendly, willing to work hard
  • Self-starter who can work both independently and in a team environment
  • Excellent communication interpersonal and organizational skills
  • Fluent and literate in Spanish
  • Ability to manage multiple tasks in a pressured environment
  • Quick learner who can rapidly master all aspects of a job with minimal training
  • Sales strategies
  • Loan processing
  • Product knowledge
  • Negotiation techniques
  • Effective communication
  • Problem solving
  • Conflict resolution
  • Time management
  • Presentation skills
  • Marketing techniques
  • Customer relationship
  • Negotiation expertise
  • Pricing strategy
  • Goal orientation
  • Brand awareness
  • Analytical thinking
  • Merchant services
  • Customer relationship management
  • Financial analysis
  • Credit evaluation
  • Market analysis
  • Financing options

Education and Training

other

Languages

3,3

References

References available upon request.

Personal Information

References

References available upon request.

Timeline

Sales Associate

Moritz Kia
08.2024 - 05.2025

Sales Associate

Moritz Kia
08.2024 - 05.2025

Sales Associate

AT&T Store
01.2021 - 05.2024

Merchant Services Business Development Specialist

JP Morgan Chase
01.2010 - 09.2019

Internal and External Loan Officer

Bank of America
01.1995 - 01.2010

High School Diploma -

Kilgore College

Business Management - Business Management

Kilgore College

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Mary Olivia Mooney