Mary ONeil
Destin,FL
Summary
Dynamic sales professional with a proven track record at Jes and Gray Living, excelling in customer service and relationship building. Achieved consistent sales targets through effective product recommendations and persuasive techniques. Skilled in cash handling and conflict resolution, fostering loyalty and enhancing customer satisfaction in fast-paced retail environments.
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate
Jes and Gray Living
Miramar Beach, FL
04.2023 - Current
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided product knowledge training for new hires to support team development and efficiency.
- Monitored inventory levels regularly, facilitating timely restocking of popular items for optimal sales flow.
- Implemented promotional strategies that increased foot traffic during peak shopping periods, enhancing store visibility.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
Sales Associate
Stock and Trade
Santa Rosa Beach, FL
02.2022 - 04.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to maximize visual appeal and accessibility.
- Processed sales transactions accurately using point-of-sale systems to ensure customer satisfaction.
- Collaborated with team members to achieve weekly sales targets and improve store performance.
- Resolved customer complaints effectively, fostering loyalty and positive relationships with clientele.
Server/ Manager
Chipper’s Bbq
Destin Florida
09.2021 - 02.2022
- Supervised daily operations, ensuring adherence to service standards and protocols.
- Trained new staff on menu offerings, customer service techniques, and operational procedures.
- Implemented inventory management processes to optimize stock levels and reduce waste.
- Coordinated scheduling for team members to ensure adequate coverage during peak hours.
- Enhanced customer satisfaction by addressing concerns promptly and effectively resolving issues.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Developed training materials to improve onboarding experience for new employees.
- Conducted performance evaluations, providing constructive feedback to promote staff development.
- Monitored server performance and provided feedback to enhance server delivery.
Boutique Owner Manager
Miss Behave
Winnetka, IL
04.2012 - 05.2016
- Developed and implemented marketing strategies to enhance brand visibility and customer engagement.
- Managed inventory levels, optimizing stock turnover and reducing excess merchandise.
- Trained and supervised staff on customer service best practices, improving team performance and client satisfaction.
- Analyzed sales trends to inform product selection and promotional strategies, driving revenue growth.
- Cultivated relationships with vendors to negotiate favorable terms and secure high-quality products for store offerings.
- Designed visually appealing store layouts that maximized space utilization and enhanced customer shopping experience.
- Monitored sales data to identify trends, optimize pricing strategy, and make informed decisions for future inventory purchases.
- Optimized website design and user experience for seamless online shopping, leading to increased e-commerce sales.
- Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
Education
Bachelor of Interior Design - Interior Design
New York Institute of Art And Design
New York, NY05.2020
Bachelor of Arts - Business-Fashion Merchandising
Loyola University of Chicago
Chicago, IL06.1991
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Listening skills
- Outgoing personality
- Relationship building
- Exceptional customer service
- Goal oriented
- Reliable and punctual
- Excellent people skills
- Problem-solving
- Cash handling
- Money handling
- Cash register operation
- Verbal/written communication
- Flexible schedule
- Client service
- Conflict resolution
- Store opening and closing
- Sales expertise
- Product sales
- Customer needs assessment
- Sales strategies
- Complex Problem-solving
- POS system operation
- Meeting deadlines
- Professional demeanor
- Retail store operations
- Adapt to diverse groups
- Payment processing
- Policy and procedure adherence
- Product recommendations
- Order processing
- Point of sale operation
- Persuasion techniques
- Sales trends
- Shipment processing
Certification
RIDQC
Timeline
Sales Associate
Jes and Gray Living
04.2023 - Current
Sales Associate
Stock and Trade
02.2022 - 04.2022
Server/ Manager
Chipper’s Bbq
09.2021 - 02.2022
Boutique Owner Manager
Miss Behave
04.2012 - 05.2016
Bachelor of Interior Design - Interior Design
New York Institute of Art And Design
Bachelor of Arts - Business-Fashion Merchandising
Loyola University of Chicago