Mary Orlando
WILLIAMSBURG,VA
Summary
Service-oriented professional focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
22
22
years of professional experience
Work History
Catering/General Manager
Two Drummers Smokehouse
Williamsburg, VA
09.2013 - 08.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Front of House Manager
Hogwild Smokehouse
Williamsburg, VA
03.2009 - 06.2013
- Assisted with training new staff members on proper customer service techniques.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
Floral Department Manager
The Fresh Market
Williamsburg, Virginia
06.2002 - 07.2007
- Developed and implemented floral department standards for customer service, product selection and display.
- Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
- Trained staff in handling customers inquiries and complaints, stocking shelves and merchandising products.
Education
Art History
College of William And Mary
Williamsburg, VAHopewell High School
Hopewell, VASkills
- Customer Retention
- Customer Relationship Management
- Quality Management
- Client Relations
- Customer Relations
Timeline
Catering/General Manager
Two Drummers Smokehouse
09.2013 - 08.2024
Front of House Manager
Hogwild Smokehouse
03.2009 - 06.2013
Floral Department Manager
The Fresh Market
06.2002 - 07.2007
Art History
College of William And Mary
Hopewell High School
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